基于灰色评估模型的服务外包企业人才管理成熟度研究

发布时间：2018-04-16 23:41

本文选题：服务外包企业 + 人才管理　；参考：《江南大学》2012年硕士论文

【摘要】：服务外包作为一种新兴的商业发展模式,近年来在全球范围内得到了迅速的发展,成为企业降低成本、增强核心竞争力的重要途径。人才是服务外包业发展的第一资源,从根本上决定了服务外包产业发展的广度和深度。目前,专业人才的短缺已经成为制约服务外包业发展的瓶颈。因此,加强对人才的科学管理,是服务外包企业所面临的一项主要任务。本文对全球范围内服务外包业的发展历程、业务范围和发展现状进行了介绍,并通过比较分析中印服务外包产业发展的差距,指出了我国服务外包业在专业人才供应方面的不足。结合服务外包业对人才需求的特殊性和我国服务外包人才队伍的现状,本文对我国服务外包企业实行人才管理的紧迫性进行了分析和论证。为了评估服务外包企业的人才管理水平,本文使用了人才管理成熟度这一概念,划分了相应的成熟度等级,并分别指出了其典型特征和主要任务。建立了服务外包企业人才管理成熟度指标体系,并通过指标筛选最大程度地保证了指标的合理性和有效性。在指标权重的设置方面,本文在传统的层次分析法和改进的0-2标度法基础上,提出了改进的1-9标度法,继承了层次分析法的主要原理,简化了计算过程,并提高了该方法的有效性。借助灰色评估模型,本文对无锡市部分中小服务外包企业的人才管理成熟度进行了评估,并针对发现的问题提出了相应的对策和建议。应用实践表明,对服务外包企业人才管理成熟度所进行的灰色评估能够准确地反映企业在人才管理方面的优势和不足,从而使结论更具有针对性。
[Abstract]:As a new business development model, service outsourcing has developed rapidly in the world in recent years, and has become an important way for enterprises to reduce costs and enhance their core competitiveness.Talent is the first resource for the development of service outsourcing industry, which fundamentally determines the breadth and depth of the development of service outsourcing industry.At present, the shortage of professionals has become a bottleneck restricting the development of service outsourcing industry.Therefore, strengthening the scientific management of talents is a major task facing service outsourcing enterprises.This paper introduces the development course, business scope and current situation of service outsourcing industry in the world, and analyzes the gap between China and India in the development of service outsourcing industry.This paper points out the shortage of service outsourcing industry in the supply of professional talents in our country.Combined with the particularity of service outsourcing industry's demand for talents and the present situation of our country's service outsourcing talents, this paper analyzes and demonstrates the urgency of carrying out talent management in Chinese service outsourcing enterprises.In order to evaluate the talent management level of service outsourcing enterprises, this paper uses the concept of talent management maturity, classifies the corresponding maturity level, and points out its typical characteristics and main tasks.The index system of talent management maturity of service outsourcing enterprises is established, and the rationality and validity of the indicators are guaranteed by the selection of indicators.In the setting of index weight, based on the traditional analytic hierarchy process (AHP) and the improved 0-2 scale method, an improved 1-9 scale method is put forward, which inherits the main principle of AHP and simplifies the calculation process.The effectiveness of the method is improved.With the help of grey evaluation model, this paper evaluates the maturity of talent management of some small and medium-sized service outsourcing enterprises in Wuxi, and puts forward corresponding countermeasures and suggestions for the problems found.The application practice shows that the grey evaluation of the maturity of talent management of service outsourcing enterprises can accurately reflect the advantages and disadvantages of the enterprises in talent management, thus making the conclusion more targeted.
【学位授予单位】：江南大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F719

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