西安旅游饭店人力资源管理中存在问题及研究对策

发布时间：2018-04-19 00:24

本文选题：旅游饭店 + 人力资源管理　；参考：《西北大学》2012年硕士论文

【摘要】：随着经济全球化的发展和市场竞争的日趋激烈,人才的竞争成为关键,人力资源管理受到了越来越多的重视。旅游饭店作为服务行业的重要组成部分,更应该重视对人力资源的管理。加强对西安旅游饭店业的人力资源管理,对西安旅游饭店业的长久发展、提升其核心竞争力有着重要的意义。本文对国内外主要的人力资源管理理论进行了回顾和分析,重点研究了内容型激励理论、战略人力资源管理理论以及人力资本理论等。在此基础上,通过对西安A旅游饭店的个案分析对西安旅游饭店人力资源管理的现状进行了梳理,提出当前西安饭店人力资源管理的特点包括从业人员年轻化、员工流动率高以及需求波动对员工规划影响大等,并且指出了其认识上的一些误区。文章第四部分,通过对西安A旅游饭店进行实证研究,得出西安旅游饭店在人力资源管理上存在的问题及原因。最后,根据西安旅游饭店人力资源管理的现状,提出了切实可行的建议,包括转换人才观念、构建文化体系、建立酒店职业化行为评价体系、薪酬激励方式改进等。本文力求从西安旅游饭店实际出发,重点分析了个别酒店的经营现状,同时也对其他酒店有选择调查研究,试图以点带面,以这些部分酒店为代表说明西安旅游饭店的人力资源管理情况,将理论研究和实践融为一体,为西安旅游饭店加强人力资源管理提出了切实可行的方法和建议。这对改进西安旅游饭店人力资源管理、提升其核心竞争力具有重要的理论和实践意义。
[Abstract]:With the development of economic globalization and the increasingly fierce market competition, talent competition has become the key, human resource management has been paid more and more attention.As an important part of the service industry, tourist hotels should pay more attention to the management of human resources.Strengthening the human resource management of Xi'an tourist hotel industry is of great significance to the long-term development of Xi'an tourist hotel industry and the promotion of its core competitiveness.This paper reviews and analyzes the main theories of human resource management at home and abroad, focusing on the theory of content-type incentive, strategic human resource management and human capital.On this basis, through the case study of Xi'an A tourist Hotel, this paper combs the present situation of Xi'an Tourism Hotel Human Resource Management, and points out that the characteristics of Xi'an Hotel Human Resource Management include the younger employees.The high turnover rate and the fluctuation of demand have great influence on employee planning, and some misunderstandings are pointed out.In the fourth part, through the empirical study of Xi'an A tourist hotel, the problems and reasons of human resource management in Xi'an tourist hotel are obtained.Finally, according to the present situation of human resource management in Xi'an tourist hotel, the author puts forward some feasible suggestions, including changing the concept of talents, constructing cultural system, establishing evaluation system of hotel professional behavior, and improving the salary incentive mode, etc.Based on the actual situation of Xi'an tourist Hotel, this paper analyzes the present situation of individual hotels, and makes a selective investigation and study of other hotels.Taking these hotels as representatives to explain the situation of human resource management in Xi'an tourist hotel, the theoretical research and practice are combined together, and the practical methods and suggestions for strengthening human resource management of Xi'an tourist hotel are put forward.It is of great theoretical and practical significance to improve the human resource management of Xi'an tourist hotel and enhance its core competitiveness.
【学位授予单位】：西北大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F719

【参考文献】