服务外包的影响因素、组织方式与治理机制探究:一个理论框架

发布时间：2018-04-21 20:49

本文选题：服务外包 + 影响因素　；参考：《预测》2012年04期

【摘要】：近年来,服务外包与采购成为理论界和实践人士共同关注的话题。本文在相关理论分析的基础上从资源和能力理论出发提出,服务外包的驱动因素主要有两个维度,即资源类型和资源层级,由此划分为四种需求类型,即组合型被操作性资源、组合型操作性资源、互连型被操作性资源以及互连型操作性资源。不同资源诉求下其服务外包的组织方式也可分为四类,即分散式服务外包、集群式服务外包、内包服务以及获益型服务外包。此外,本文在上述理论框架的基础上从交易成本等理论出发,又对各种外包组织方式下其相应的治理机制进行了探讨。本文研究的启示在于发包方需要根据自身需求,选择适配的外包组织方式,同时合作双方还需要把握治理机制的使用,从而形成良好、长期的合作伙伴关系。
[Abstract]:In recent years, service outsourcing and procurement have become a common topic of concern to both theorists and practitioners. Based on the theory of resource and capability, this paper puts forward that the driving factors of service outsourcing have two dimensions, that is, resource type and resource level, which can be divided into four types of requirements, that is, composite operational resource. Combined operational resources, interconnected operational resources and interconnected operational resources. The organization of service outsourcing under different resource demands can be divided into four categories, namely, decentralized service outsourcing, cluster service outsourcing, in-house service outsourcing and profit-oriented service outsourcing. In addition, on the basis of the above theoretical framework, this paper discusses the corresponding governance mechanism under various outsourcing organization modes from the perspective of transaction cost theory. The enlightenment of this paper is that the issuer needs to choose the appropriate outsourcing organization according to his own needs, and both partners need to grasp the use of governance mechanism so as to form a good, long-term partnership.
【作者单位】：中国人民大学商学院;
【基金】：中国人民大学研究品牌计划资助项目(11XNI002)
【分类号】：F719

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