基于CCPM的计划进度管理在对日服务外包项目中的应用研究

发布时间：2018-04-26 10:25

本文选题：服务外包 + 项目管理　；参考：《复旦大学》2012年硕士论文

【摘要】：软件是信息服务业的核心,软件外包是我国软件产业的重要组成部分,所占比重逐年上升,发展势头迅猛,受到国内业界的高度重视,其广阔的市场前景和较高的经济附加值等特点引起了广泛的关注,成为软件行业的持续热点。与传统的加工型软件外包不同,服务外包需要参与到软件的需求分析等上游设计的阶段,为用户提出具体的解决方案,因此,对项目管理者的管理能力和项目团队的研发能力提出了更高的要求。当前,由于外包企业管理经验和能力上的不足,服务外包项目经常出现品质较低,不能按时完工等现象,这严重制约了我们在服务外包项目领域的进一步发展,因此,怎样提高服务外包项目的开发的进度控制是亟需解决的课题。针对以上问题,本文通过对服务外包项目开发进度制约因素的讨论,结合服务外包开发项目的特点和流程,针对传统网络规划法的不足,提出用CCPM(关键链)理论改进管理,提高项目时间进度控制的有效性和稳定性。通过对服务软件外包的项目特点进行分析,讨论影响项目进度计划的各种因素,并通过项目管理、制约理论、关键链等理论方法建立对服务软件外包项目的进度控制,改进服务软件外包项目开发的时间管理。然后运用关键链法,通过资源缓冲、项目缓冲及输入缓冲等消除影响服务软件外包开发进度的因素,建立服务软件外包开发进度控制流程,通过对时间缓冲的监控,采取必要的应对措施,加大对项目时间的控制力度,降低管理过程中的不确定因素,提高项目按时完工的可能性,有效推进服务软件外包开发的控制和时间管理。最后,通过在实际项目中运用该服务外包开发进度控制流程,并通过对实施过程结果的分析,验证了本文研究成果的有效性。
[Abstract]:Software is the core of information service industry. Software outsourcing is an important part of software industry in our country. Its broad market prospect and high economic added value have attracted wide attention and become a continuous hot spot in the software industry. Unlike traditional processing software outsourcing, service outsourcing needs to be involved in upstream design stages such as software requirements analysis to provide specific solutions for users, so, The management ability of the project manager and the R & D ability of the project team are required higher. At present, due to the lack of management experience and ability of outsourcing enterprises, the quality of service outsourcing projects is often low, which seriously restricts our further development in the field of service outsourcing projects. How to improve the progress control of service outsourcing project development is an urgent problem to be solved. Aiming at the above problems, this paper discusses the restricting factors of the development progress of the service outsourcing project, combines the characteristics and processes of the service outsourcing development project, and aiming at the shortcomings of the traditional network planning method, proposes to improve the management with the theory of CCPM (critical chain). Improve the effectiveness and stability of project schedule control. By analyzing the characteristics of the service software outsourcing project, this paper discusses the various factors that affect the project schedule, and establishes the progress control of the service software outsourcing project through the theory of project management, restriction theory, key chain and other theoretical methods. Improve time management of service software outsourcing project development. Then the key chain method is used to eliminate the factors that affect the development progress of service software outsourcing, such as resource buffer, project buffer and input buffer, so as to establish the control flow of service software outsourcing development progress and monitor the time buffer. Take necessary measures to control the project time, reduce the uncertain factors in the management process, improve the possibility of project completion on time, and effectively promote the control and time management of service software outsourcing development. Finally, the effectiveness of the research results is verified by the application of the service outsourcing development schedule control process in the actual project and the analysis of the results of the implementation process.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F426.672;F719

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