基于服务效率的自助服务设施选址模型与算法

发布时间：2018-05-11 08:11

本文选题：服务效率 + 自助设施　；参考：《管理学报》2013年10期

【摘要】：研究了服务行业中基于服务效率的自助服务设施选址及选址点服务台数量分配的问题。通过确定选址数量,将排队理论与选址理论结合,以减少顾客访问的旅行成本和排队拥塞成本来提高设施的服务效率,对选址点的服务台进行合理分配,建立了非线性整数规划模型。运用下降算法和遗传算法对设施选址与服务台分配进行设计,并通过大量随机算例验证了算法的有效性。
[Abstract]:This paper studies the location of self-service facilities and the allocation of the number of service desks based on service efficiency in the service industry. By determining the number of locations and combining the queuing theory with the location theory, the service efficiency of the facilities can be improved by reducing the travel cost and congestion cost of customer access, and the help desk of the location point can be allocated reasonably. A nonlinear integer programming model is established. The design of facility location and service desk allocation is carried out by using descent algorithm and genetic algorithm, and the validity of the algorithm is verified by a large number of random examples.
【作者单位】：华中科技大学管理学院;
【基金】：国家自然科学基金重大国际合作资助项目(71320107001)
【分类号】：F719;F224

【共引文献】