员工对领导者社会责任取向的感知与工作满意度关系研究

发布时间：2018-06-29 00:01

本文选题：饭店 + 员工感知　；参考：《湖南师范大学》2012年硕士论文

【摘要】：随着旅游业的迅速发展,饭店业之间的竞争也日益激烈,要想在激烈的竞争中获得长足的发展,饭店必须要提高竞争力,获得竞争优势。作为服务行业,只有关注员工,关注员工工作满意度,才能取得竞争优势,然而饭店业中员工工作满意度低,离职率高现象普遍,导致饭店人力成本高,经营效益差,员工满意度已成为了饭店经营最关注的问题之一。企业社会责任履行能影响员工工作满意度,领导者作为组织的决策者,其社会责任取向能影响企业社会责任履行和表现,而目前企业社会责任普遍缺失,基于此,本文就员工对领导者企业社会责任取向的感知与工作满意度的关系进行研究,希望饭店领导者在日常经营管理中以社会责任为取向,履行好企业社会责任,从而提高员工工作满意度,以降低员工离职率,提高饭店竞争力。本文通过对长沙市和湘潭市七家五星级饭店的员工发放了400份问卷,调查分析了员工对领导社会责任取向的感知与工作满意度的关系,用spss17.0对两者进行相关和回归分析,研究结论表明：将影响员工工作满意度的工作报酬、工作关系和工作环境作为控制变量后,(1)员工对领导社会责任取向的感知显著正向影响工作满意度；(2)员工对领导经济责任取向的感知与工作满意度正相关；(3)员工对领导法律责任取向的感知与工作满意度正相关；(4)员工对领导道德责任取向的感知与工作满意度正相关；(5)员工对领导慈善责任取向的感知与工作满意度不相关；(6)员工对领导者法律责任取向的感知对工作满意度有显著正向影响最大,其次为员工对领导者经济责任取向的感知,而员工对领导者道德责任取向的感知对工作满意度影响不显著。针对以上研究结论,本文对饭店领导者提出了相关建议。文章的最后,指出了本研究的创新点、局限及对未来进一步的研究方向。
[Abstract]:With the rapid development of the tourism industry, the competition between the hotel industry is also increasingly fierce. In order to obtain the rapid development in the fierce competition, the hotel must improve the competitiveness and obtain the competitive advantage. As a service industry, only by paying attention to employees and their job satisfaction can they gain competitive advantage. However, the low job satisfaction and high turnover rate of employees in the hotel industry lead to high manpower cost and poor operating efficiency in the hotel industry. Employee satisfaction has become one of the most concerned problems in hotel management. Corporate social responsibility (CSR) performance can affect employee job satisfaction. As the decision maker of the organization, CSR orientation can affect CSR performance and performance. This paper studies the relationship between employee's perception of leader's social responsibility orientation and job satisfaction, and hopes that hotel leader will take social responsibility as orientation in daily management and fulfill corporate social responsibility. So as to improve employee job satisfaction, to reduce staff turnover rate, improve the competitiveness of the hotel. Through the distribution of 400 questionnaires to the staff of seven five-star hotels in Changsha and Xiangtan, this paper analyzes the relationship between the employee's perception of leadership social responsibility and job satisfaction, and uses spss17.0 to analyze the correlation and regression analysis between the two. The results show that: (1) the perception of leadership social responsibility orientation has a significant positive effect on job satisfaction after taking the work reward, work relationship and work environment as control variables; (2) employee's perception of leadership economic responsibility is positively related to job satisfaction; (3) employee's perception of leadership legal responsibility is positively related to job satisfaction; (4) employee's perception of leadership moral responsibility is positively related to job satisfaction. (5) employee's perception of leadership charity responsibility is not related to job satisfaction; (6) employee's perception of leader's legal responsibility orientation has significant positive influence on job satisfaction, followed by employee's perception of leader's economic responsibility orientation. But the employee's perception of the leader's moral responsibility has no significant effect on job satisfaction. In view of the above conclusions, this paper puts forward some suggestions to hotel leaders. Finally, the paper points out the innovation, limitation and future research direction.
【学位授予单位】：湖南师范大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F719;F272;F224

【引证文献】