国外服务创新研究演变历程及其对中国的启示

发布时间：2018-07-04 22:06

本文选题：服务创新 + 供给侧结构性改革　；参考：《上海大学学报(社会科学版)》2017年05期

【摘要】：自熊彼得时代至今,服务创新仍然是一个模糊不清的概念。学界对服务创新本质看法不同,对服务创新的定义观点不一,服务创新研究遭遇了发展瓶颈。目前,对服务创新研究进行系统性综述的研究数量有限,在一定程度上造成研究发展脉络不清,对研究内容认识不足。通过概念分类法对1996—2016年期间的国外服务创新研究成果进行系统性收集与梳理,探索了服务创新研究演变历程,总结了服务创新研究的内容类别。研究结果显示:(1)目前的研究大多以熊彼得创新理论作为出发点,通过"内向角度"来看待服务创新。(2)大多数研究依据变化程度、变化种类、变化新颖性以及变化来源四个方面对服务创新展开探索。(3)研究在服务创新的价值共创方面的探索不足,忽视了服务创新在利益回报方面的必要性与重要性。在此基础上对现阶段研究进行了评述,指出研究的主流方向以及存在的主要问题与薄弱之处,提出了基于价值共创与顾客体验的"外向角度"重新审视服务创新,以及通过改变认知逻辑展开深入研究的展望,从而弥补了目前在服务创新综述研究方面的不足,为今后服务创新研究破"瓶颈"问题提供必要的方向与思路,同时为研究供给侧结构性改革时期国内服务业创新,特别是高端服务业创新提供一定的前期基础和理论参考。
[Abstract]:Since Schumpeter's time, service innovation is still a vague concept. The academic circles have different views on the essence of service innovation and different views on the definition of service innovation. At present, the number of systematic reviews of service innovation research is limited, which to some extent leads to unclear research development and insufficient understanding of research content. This paper systematically collects and combs the research results of foreign service innovation from 1996 to 2016 through conceptual classification, explores the evolution of service innovation research, and summarizes the content categories of service innovation research. The results show that: (1) most of the current studies take Schumpeter's innovation theory as the starting point and look at service innovation through the "introverted perspective". (2) most of the studies are based on the degree of change and the variety of service innovation. This paper explores the service innovation in four aspects, namely, the novelty of change and the source of change. (3) the research on the value creation of service innovation is insufficient and neglects the necessity and importance of service innovation in interest return. On the basis of this, this paper reviews the current research, points out the main direction of the research, and points out the main problems and weaknesses, and puts forward the "extroversion angle" based on value creation and customer experience to re-examine service innovation. And through changing the cognitive logic to carry out in-depth research prospects, so as to make up for the current deficiencies in the research of service innovation, and provide the necessary direction and ideas for the future research of service innovation to break the "bottleneck" problem. At the same time, it provides a basis and theoretical reference for the study of domestic service industry innovation, especially the high-end service industry innovation in the period of supply-side structural reform.
【作者单位】：上海海事大学经济管理学院;
【基金】：国家哲学社会科学基金项目(13BGL025) 2016年上海海事大学国家重点培育项目(A2-0201-16-1107x) 2015年上海海事大学科研启动资助项目(A1-5101-15-4505z)
【分类号】：F719

【相似文献】