北京星级旅游饭店人力资源现状及提升对策研究

发布时间：2018-07-05 11:42

本文选题：人力资源管理 + 旅游院校教育　；参考：《首都师范大学》2013年硕士论文

【摘要】：伴随着改革开放的不断深化,社会环境发生巨大变化,经济全球化趋势日益加快,国际竞争日益激烈,同时,知识经济得到高速发展,知识成为极其重要的资源,现代科学技术进展迅猛,因此需要依靠人对知识和科技进行不断创新,这一切的发展使对人才的重视程度和需求量达到一个新的高度。根据现代管理科学理论,对于一个企业最重要的有四种资源,那就是人力、财力、物力以及信息四大资源。其中,最重要最宝贵的资源非人力资源莫属,而其它三种资源可由人力资源转化而得。近年来我国的旅游业飞速发展,取得了前所未有的瞩目成就,我国如今已经拥有全球规模最大的旅游市场,初步建成了现代化的旅游产业体系,旅游业的发展规模在世界上已居于前列,实现了从旅游资源大国向世界旅游大国的转变。北京作为中国的首都,其旅游业的发展必是处于我国旅游业发展的前列,随着改革开放脚步的不断加快,北京市旅游业有了很大的发展,旅游饭店企业作为旅游行业的一个重要组成部分正面临着各种机遇和挑战。北京旅游饭店业在发展的进程当中逐渐转型：形式上由单一型转向多元型、性质上由接待型转向效益型、规模由国内型转向国际型,产业规模和比较完善的产业体系已经逐渐形成,在各个区县都发展了知名的饭店品牌,成为首都改革开放和经济发展的重要窗口。但是不得不承认,在迅猛发展的同时,旅游饭店业人力资源管理方面许多问题都亟待解决。本文通过文献资料分析法、抽样调查分析法、相关人员访谈法、数理统计分析法等对北京市旅游饭店人力资源现状进行调研,在对北京旅游星级饭店进行抽样调查统计的基础上,分析统计了旅游饭店企业中不同部门、不同水平级别和职位的从业人员的年龄、性别、学历、外语水平、职称结构、工作年限等方面研究人力资源队伍构成现状。在分析人力资源队伍的基础上,评价及衡量北京旅游饭店业的整体人力资源情况,提出问题并分析其存在的原因,以提高旅游饭店业人力资源开发意识,树立新的人才培养理念,为北京旅游饭店业人力资源管理的更进一步发展提供对策。
[Abstract]:With the deepening of reform and opening up, great changes have taken place in the social environment, the trend of economic globalization is accelerating day by day, and the international competition is becoming increasingly fierce. At the same time, with the rapid development of knowledge economy, knowledge becomes an extremely important resource. With the rapid development of modern science and technology, it is necessary to rely on human beings to innovate continuously on knowledge and science and technology. The development of all these makes the attention and demand of talents to a new height. According to the theory of modern management science, there are four most important resources for an enterprise, that is, human, financial, material and information resources. Among them, the most important and most valuable resources are human resources, while the other three resources can be converted from human resources. In recent years, China's tourism industry has developed at a rapid pace and achieved unprecedented achievements. China now has the largest tourism market in the world and has initially built a modern tourism industry system. The development scale of tourism has been in the forefront of the world, which has realized the transformation from a large country of tourism resources to a large country of tourism in the world. As the capital of China, the development of Beijing's tourism industry must be in the forefront of the development of tourism in China. With the continuous acceleration of the pace of reform and opening up, Beijing's tourism industry has made great progress. As an important part of tourism industry, tourist hotel enterprises are facing various opportunities and challenges. In the process of development, the tourism hotel industry in Beijing has gradually transformed from single type to pluralistic type, from reception type to efficiency type, and from domestic type to international type. The industrial scale and the relatively perfect industrial system have gradually formed, in each district and county has developed the well-known hotel brand, has become the capital reform and opening up and the economic development important window. However, it has to be acknowledged that, with the rapid development, many problems in human resource management of tourism hotel industry are urgently needed to be solved. This paper investigates the present situation of human resources of tourism hotels in Beijing through literature analysis, sample investigation, interview with related personnel, mathematical statistics and so on. On the basis of sampling survey of tourist star hotels in Beijing, this paper analyzed and counted the age, sex, academic background, foreign language level, professional title structure of employees in different departments, different levels and positions of tourism hotel enterprises. Working years and other aspects of the study of human resources team composition. On the basis of analyzing the human resource team, this paper evaluates and measures the overall human resource situation of the tourism hotel industry in Beijing, puts forward the problems and analyzes the reasons for its existence, so as to raise the awareness of the development of human resources in the tourism hotel industry. To establish a new concept of talent training, and to provide countermeasures for the further development of human resource management in Beijing tourism hotel industry.
【学位授予单位】：首都师范大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F719

【参考文献】