高素质服务型人才紧缺状况的解决之路——以酒店行业为例

发布时间：2018-10-26 12:16

【摘要】：正据国家旅游局统计数据显示,截至2010年底,我国星级酒店数量为13991家,从业人数达到158.18万人,酒店行业呈现高速发展的良好态势。然而,在行业欣欣向荣的同时,业内的人力资源却频频出现告急的声音:酒店的数量越来越多,人才供给却越来越匮乏,酒店行业普遍遭遇"用工荒"。据业内人士统计,目前酒店行业最紧缺的当属高素质服务型人才,即具有一定学历背景,职业技能娴熟,服务意识较强的基
[Abstract]:According to the statistics of the National Tourism Administration, by the end of 2010, the number of star-rated hotels in China was 13991, the number of employees reached 1.5818 million, and the hotel industry showed a good trend of rapid development. However, while the industry is flourishing, the human resources in the industry frequently appear the voice of urgency: the number of hotels is increasing, the supply of talents is becoming more and more scarce, and the hotel industry is generally suffering from a "shortage of workers". According to the statistics of the industry, at present the most scarce hotel industry should be high-quality service-oriented personnel, that is, with a certain educational background, professional skills skilled, a strong sense of service base.
【作者单位】：郑州牧业工程高等专科学校;
【基金】：河南省酒店行业人力资源现状及对策研究成果。课题编号:082400451860
【分类号】：F719-4;C961

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