网络关系对知识型服务业服务创新能力的影响研究

发布时间：2018-10-31 08:50

【摘要】：知识型服务业占国民经济的比重是衡量一个国家经济发展水平的重要指数。提高知识型服务业服务创新能力能够更好的发挥其在创新系统中的知识桥梁作用。从现有研究来看,从微观角度对知识型服务企业如何提升自身服务创新能力的研究较少,本文从网络关系和能力要素的角度研究提升知识型服务企业服务创新能力的内在机理,具有较强的理论意义与现实意义。由于缺乏创新所需的资源而导致许多知识型服务企业服务创新能力较低。企业自身的资源已不能满足服务创新的需求,越来越多的企业利用网络从外部获取关键性的外部资源,企业网络成为研究服务创新的新兴路径。如何获取组织间流动的外部知识是研究企业网络的焦点。网络可以传播不同类型的知识,经由网络获得知识要点重新结合起来而产生创新,增加创新收益。服务创新能力的内涵、要素构成以及如何评价?网络关系是否有助于提高KIBS企业的服务创新能力?网络关系是否直接提高创新绩效?服务创新能力与服务创新绩效的关系?本文针对“网络关系与服务创新”这一研究主题,阐述了网络关系对服务创新影响的内在机理,提出知识型服务企业可以通过网络关系建设来提升服务创新能力,进而提高创新绩效。本研究主要取得如下研究成果: (1)本研究以知识型服务业为研究对象,深入分析了服务创新以及服务创新能力的内涵,探讨了服务创新能力的构成要素,从创新的研发能力、创新的营销能力、服务的实施能力、组织学习和成长能力以及组织和管理能力五个角度来评价知识型服务企业的服务创新能力,并运用模糊评级法对知识型服务企业的服务创新能力进行评价。此结论一方面丰富了服务创新理论,另一方面为知识型服务企业评价服务创新能力提供了评价依据。 (2)本研究从网络关系的视角探讨了提高服务创新能力和服务创新绩效的内在机理,构建了网络关系对服务创新能力影响的概念模型。在对服务创新理论、网络关系理论和知识转移理论进行综述的基础上,提出了网络关系和服务创新能力的结构假设、网络关系与服务创新能力的关系假设、知识转移与服务创新能力的关系假设。采用实证研究方法,对研究假设进行了验证。 (3)本研究通过问卷调查研究方法收集样本数据,利用方差分析、因子分析、相关分析和结构方程建模等统计分析工具验证了网络关系、知识转移、服务创新能力对服务创新绩效的的内在作用机制,同时验证了网络关系、知识转移对服务创新能力的的影响;成功探索了网络关系、知识转移、服务创新能力和服务创新绩效间的路径关系。从而为我国知识型服务企业提升服务创新能力进而提高服务创新绩效提供了具有实践指导意义的参考框架。
[Abstract]:The proportion of knowledge service industry in national economy is an important index to measure a country's economic development level. Improving the service innovation ability of knowledge service industry can play a better role of knowledge bridge in innovation system. From the point of view of the existing research, there is little research on how to improve the service innovation ability of knowledge service enterprises from the micro perspective. This paper studies the internal mechanism of improving the service innovation ability of knowledge service enterprises from the angle of network relationship and capability elements. It has strong theoretical and practical significance. Due to the lack of resources for innovation, many knowledge-based service enterprises have low ability of service innovation. The enterprise's own resources can not meet the demand of service innovation. More and more enterprises use the network to obtain the key external resources from the outside. Enterprise network has become a new way to research service innovation. How to obtain the external knowledge of the flow between organizations is the focus of the study of enterprise networks. The network can spread different types of knowledge and recombine the key points of knowledge through the network to produce innovation and increase innovation income. The connotation of service innovation ability, the composition of elements and how to evaluate it? Does the network relationship help to improve the service innovation ability of the KIBS enterprise? Does network relationship directly improve innovation performance? The relationship between service innovation ability and service innovation performance? In view of the research theme of "network relationship and service innovation", this paper expounds the internal mechanism of the influence of network relationship on service innovation, and points out that knowledge service enterprises can improve service innovation ability through the construction of network relationship. And then improve the performance of innovation. The main achievements of this study are as follows: (1) this study takes the knowledge-based service industry as the research object, deeply analyzes the connotation of service innovation and service innovation ability, and discusses the constituent elements of service innovation ability. This paper evaluates the service innovation ability of knowledge-based service enterprises from five aspects: innovative R & D capability, innovative marketing ability, service implementation ability, organizational learning and growth ability, and organizational and managerial ability. And the fuzzy rating method is used to evaluate the service innovation ability of knowledge service enterprises. On the one hand, it enriches the theory of service innovation, on the other hand, it provides the evaluation basis for the evaluation of service innovation ability of knowledge-based service enterprises. (2) this study discusses the internal mechanism of improving service innovation ability and service innovation performance from the perspective of network relationship, and constructs a conceptual model of the influence of network relationship on service innovation ability. On the basis of summarizing service innovation theory, network relation theory and knowledge transfer theory, this paper puts forward the structure hypothesis of network relationship and service innovation ability, the relationship hypothesis between network relation and service innovation ability, and the relationship hypothesis between network relation and service innovation ability. The hypothesis of the relationship between knowledge transfer and service innovation ability. The empirical research method is used to verify the hypothesis of the research. (3) this study collected sample data by questionnaire survey, and verified the network relationship and knowledge transfer by means of variance analysis, factor analysis, correlation analysis and structural equation modeling. The internal mechanism of service innovation capability on service innovation performance, and the effect of network relationship and knowledge transfer on service innovation ability; The relationship between network relationship, knowledge transfer, service innovation ability and service innovation performance is explored successfully. Thus, it provides a practical and instructive frame for our country's knowledge-based service enterprises to enhance their service innovation ability and improve their service innovation performance.
【学位授予单位】：天津大学
【学位级别】：博士
【学位授予年份】：2012
【分类号】：F719;F224

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