服务型企业动态能力的测量研究

发布时间：2018-11-27 14:08

【摘要】：服务业的快速增长不仅表明经济发展阶段的变化,也赋予服务型企业崭新的历史使命。在复杂多变的外部环境下,服务型企业如何应对客户个性化的需求,适应技术变革及盈利模式变化带来的冲击,提升对客户需求和环境变化的响应速度,成为服务型企业面临的主要问题。为了应对内外部环境的不确定性,动态能力成为服务型企业形成持续竞争优势的主要保障。借鉴已有学者的的研究成果,并结合服务型企业的特征,从资源配置能力、学习能力、创新能力、环境感知能力和环境适应能力等5个维度提出了服务型企业动态能力的构成。借助SPSS和Amos应用探测性因子分析和验证性因子分析方法,对量表中的题项进行了删减,并验证了量表的有效性,通过对5个维度的相关性分析,可以发现环境感知能力对其他维度的影响最大,提升服务型企业动态能力主要应从提升企业环境感知能力入手。
[Abstract]:The rapid growth of service industry not only indicates the change of economic development stage, but also endows service enterprises with a new historical mission. In the complex and changeable external environment, how to respond to the customer's individualized demand, adapt to the impact of the technological change and the change of profit mode, and improve the response speed to the customer's demand and environment change, Become the main problem that service type enterprise faces. In order to deal with the uncertainty of the internal and external environment, the dynamic capability becomes the main guarantee for the service enterprises to form the sustainable competitive advantage. Based on the research results of existing scholars and the characteristics of service-oriented enterprises, this paper puts forward the composition of dynamic capability of service-oriented enterprises from five dimensions: resource allocation ability, learning ability, innovation ability, environmental perception ability and environmental adaptation ability. By using the methods of exploratory factor analysis and confirmatory factor analysis with SPSS and Amos, the items in the scale are deleted, and the validity of the scale is verified. It can be found that the environmental perception ability has the greatest impact on other dimensions.
【作者单位】：北京工业大学经济与管理学院;北京云星宇科技服务有限公司;
【分类号】：F719

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