管理合同模式下的饭店一线员工职业满意度研究
发布时间：2018-12-13 10:13
【摘要】：随着经济的发展,国际知名的饭店品牌已陆续进入中国饭店市场。面对中国饭店市场带来的经济利益,众多国际酒店集团都将中国作为其发展战略的重点,国际知名酒店集团以管理合同这一模式进入中国,为其提高市场占有率提供了可能。管理合同已经成为饭店行业应用普遍的一种管理模式,保证了业主方的稳定利益也提升了管理方的品牌知名度,对合同双方均有益处。管理合同虽有其优势,但双方也存在冲突,成本支出是矛盾的重点,而人力成本控制是成本控制的重要因素,研究表明员工职业满意度与离职率相关,因此对管理合同模式下的饭店员工职业满意度的研究具有现实意义。依据服务利润链模型,员工是饭店最重要的无形资产,忠诚的顾客由员工创造。众多文献探讨了员工的工作压力、组织承诺、工作绩效情况,对员工职业满意度的研究较少,而员工职业满意度的状况能够反映出饭店在员工管理上的水平。因此,本文从组织角度考虑管理合同模式与饭店一线员工的职业满意度关系。 本文为实证研究。在对大量文献进行梳理后,确立调查问卷,获得了有关管理合同模式下饭店一线员工职业满意度情况的一手资料,并利用调查获得的数据分析了管理合同模式下的饭店的两个组织因素——程序公平和组织支持感与饭店一线员工职业满意度的关系。 本文分为五部分： 第一部分为引言部分,主要包括研究背景、研究意义、研究方法和研究思路。 第二部分为文献综述部分,在对管理合同、职业满意度相关文献的梳理中发现研究可进一步深化的方向,并为后续部分的写作奠定了理论基础。 第三部分为研究设计部分,是以文献综述内容为基础,确立了本文的研究变量,提出了研究假设,并基于研究假设和研究目的设计了调查问卷。 第四部分为实证分析部分,采用SPSS16.0对调查问卷获得的数据进行了描述性统计分析、相关分析、逐步多元回归分析、独立样本T检验以及单因子方差分析,对提出的研究假设进行了验证,并对研究结果进行了分析。 第五部分为结论部分,是对实证部分内容的总结,对论文写作中的局限做了说明,并对后续研究做了进一步展望。 本研究的创新之处在于从另一个视角来研究管理合同,相关对管理合同的研究多从管理合同的双方来考虑,因此研究的重点在于对合同条款的分析以及业主对管理方的激励等,而在日常管理中,涉及到的主体是饭店的管理方和饭店员工,且对饭店管理方绩效的评估离不开人力成本的控制,职业满意度作为离职率的预测指标,对其的研究十分必要,员工的职业满意度可以从侧面反映出饭店的管理水平状况,对以单纯用财务指标来评价管理合同这一运营模式的绩效具有启发性。研究管理合同这一管理模式与组织中一线员工之间的关系,能够丰富对管理合同的相关研究；其次,本研究对员工满意度和职业满意度进行了区分,职业满意度是用于衡量职业成功的指标,相对于员工满意度而言,职业满意度对员工的态度和行为的影响程度更深,对饭店控制人力成本,降低离职率有重要作用。
[Abstract]:With the development of economy, the international well-known hotel brand has successively entered the Chinese restaurant market. In the face of the economic benefits brought by the Chinese restaurant market, many international hotel groups will focus on China as its development strategy, and the international well-known hotel group will enter China in the mode of managing the contract and offer the possibility to improve the market share. The management contract has become a common management mode in the hotel industry, and the stability benefit of the owner is ensured, and the brand awareness of the management party is also improved, and both parties have the benefit. Although the management contract has its advantages, the two parties also have the conflict, the cost expenditure is the key of the contradiction, and the human cost control is an important factor of the cost control, and the research shows that the employee's professional satisfaction is related to the separation rate. Therefore, it is of practical significance to study the job satisfaction of the hotel staff in the management contract mode. According to the service profit chain model, the employee is the most important intangible asset of the hotel, and the loyal customer is created by the staff. The paper discusses the working pressure, organization commitment and performance of the staff, and has little research on the job satisfaction of the staff, and the condition of the employee's professional satisfaction can reflect the level of the hotel in the management of the staff. Therefore, this paper takes into account the relationship between the management contract model and the professional satisfaction of the first-line staff in the hotel from the organizational point of view. This paper is an empirical research.. After combing a large number of documents, a questionnaire was established to obtain a hand-in-hand on the professional satisfaction of the first-line staff of the hotel in the mode of management contract. The paper analyzes the two organizational factors of the hotel under the management contract mode, the fairness of the procedure and the sense of organization support and the close of the professional satisfaction of the first-line staff in the hotel, using the data from the survey. This paper is divided into two parts: Part five: The first part is the introduction part, mainly including the research background, the research significance and the research method The second part is the literature review part, in the combing of the literature of the management contract and the job satisfaction, it is found that the research can be further deepened and the writing of the follow-up part The third part is the research and design part, which is based on the contents of the literature review, and establishes the research variable, puts forward the research hypothesis, and based on the research hypothesis and the research. Objective To design the questionnaire. The fourth part is divided into two parts: the empirical analysis part, the data of the questionnaire obtained by the SPSS16. 0, the relevant analysis, the stepwise multiple regression analysis, the independent sample T test and the single factor analysis of variance. the research hypothesis out is verified, The fifth part is the conclusion part, which is the summary of the content of the empirical part, and the limitation of the thesis writing is explained. The innovation of this study is to study the management contract from another perspective, and the research on the management contract will be considered from both parties of the management contract, so the focus of the study is the analysis of the contract terms and the owner's right to the contract. In the day-to-day management, the main body involved in the management of the hotel is the management of the hotel and the staff of the hotel, and the evaluation of the performance of the hotel management party can not be separated from the control of the labor cost and the professional satisfaction as the separation rate. The forecast index of the staff is very necessary for the research. The professional satisfaction of the staff can reflect the management level of the hotel from the side, and the management and management can be evaluated with the financial index alone. The performance of this operation model is instructive. The relationship between the management mode of the research and management contract and the first-line employee in the organization can enrich the relevant research on the management contract. Secondly, the study makes a distinction between the employee satisfaction and the job satisfaction. Satisfaction is the indicator used to measure the success of the profession, and the degree of the job satisfaction to the employee's attitude and behavior is deeper with respect to the employee satisfaction, and the hotel control
【学位授予单位】：东北财经大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F719
本文编号：2376371
[Abstract]:With the development of economy, the international well-known hotel brand has successively entered the Chinese restaurant market. In the face of the economic benefits brought by the Chinese restaurant market, many international hotel groups will focus on China as its development strategy, and the international well-known hotel group will enter China in the mode of managing the contract and offer the possibility to improve the market share. The management contract has become a common management mode in the hotel industry, and the stability benefit of the owner is ensured, and the brand awareness of the management party is also improved, and both parties have the benefit. Although the management contract has its advantages, the two parties also have the conflict, the cost expenditure is the key of the contradiction, and the human cost control is an important factor of the cost control, and the research shows that the employee's professional satisfaction is related to the separation rate. Therefore, it is of practical significance to study the job satisfaction of the hotel staff in the management contract mode. According to the service profit chain model, the employee is the most important intangible asset of the hotel, and the loyal customer is created by the staff. The paper discusses the working pressure, organization commitment and performance of the staff, and has little research on the job satisfaction of the staff, and the condition of the employee's professional satisfaction can reflect the level of the hotel in the management of the staff. Therefore, this paper takes into account the relationship between the management contract model and the professional satisfaction of the first-line staff in the hotel from the organizational point of view. This paper is an empirical research.. After combing a large number of documents, a questionnaire was established to obtain a hand-in-hand on the professional satisfaction of the first-line staff of the hotel in the mode of management contract. The paper analyzes the two organizational factors of the hotel under the management contract mode, the fairness of the procedure and the sense of organization support and the close of the professional satisfaction of the first-line staff in the hotel, using the data from the survey. This paper is divided into two parts: Part five: The first part is the introduction part, mainly including the research background, the research significance and the research method The second part is the literature review part, in the combing of the literature of the management contract and the job satisfaction, it is found that the research can be further deepened and the writing of the follow-up part The third part is the research and design part, which is based on the contents of the literature review, and establishes the research variable, puts forward the research hypothesis, and based on the research hypothesis and the research. Objective To design the questionnaire. The fourth part is divided into two parts: the empirical analysis part, the data of the questionnaire obtained by the SPSS16. 0, the relevant analysis, the stepwise multiple regression analysis, the independent sample T test and the single factor analysis of variance. the research hypothesis out is verified, The fifth part is the conclusion part, which is the summary of the content of the empirical part, and the limitation of the thesis writing is explained. The innovation of this study is to study the management contract from another perspective, and the research on the management contract will be considered from both parties of the management contract, so the focus of the study is the analysis of the contract terms and the owner's right to the contract. In the day-to-day management, the main body involved in the management of the hotel is the management of the hotel and the staff of the hotel, and the evaluation of the performance of the hotel management party can not be separated from the control of the labor cost and the professional satisfaction as the separation rate. The forecast index of the staff is very necessary for the research. The professional satisfaction of the staff can reflect the management level of the hotel from the side, and the management and management can be evaluated with the financial index alone. The performance of this operation model is instructive. The relationship between the management mode of the research and management contract and the first-line employee in the organization can enrich the relevant research on the management contract. Secondly, the study makes a distinction between the employee satisfaction and the job satisfaction. Satisfaction is the indicator used to measure the success of the profession, and the degree of the job satisfaction to the employee's attitude and behavior is deeper with respect to the employee satisfaction, and the hotel control
【学位授予单位】：东北财经大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F719
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