IT外包中控制策略组合的演化研究——基于对美国、日本外包项目的比较

发布时间：2019-01-02 12:17

【摘要】：通过两个典型公司的五个IT外包项目,从项目阶段和合作关系水平两个维度,探讨了IT服务外包中控制策略组合的演化过程。案例研究结果显示,在项目开始阶段,族群控制和自我控制被更多地采用,在项目开发阶段,正式控制(包括结果控制和行为控制)占据主导地位,而在项目实施阶段,正式控制和非正式控制互为补充。从合作关系水平维度来看,合作关系水平较低时,正式控制起主导作用,而随着合作关系水平的提升,非正式控制(自我控制和族群控制)在对美外包项目中被更多地使用,对日外包项目中则仍以正式控制为主。从影响控制的社会条件和信息条件,解释了外包项目中控制策略组合出现不同变化的原因。
[Abstract]:Through five IT outsourcing projects in two typical companies, this paper discusses the evolution process of control policy composition in IT service outsourcing from the two dimensions of project stage and cooperation level. The results of the case studies show that at the beginning of the project, ethnic group control and self-control are used more frequently, formal control (including result control and behavior control) dominates in the development phase of the project, while in the project implementation phase, formal control takes the lead. Formal and informal controls complement each other. From the perspective of cooperative relationship level, formal control plays a leading role when the level of cooperative relationship is low, but with the improvement of cooperative relationship level, informal control (self-control and ethnic control) is more used in outsourcing projects to the United States. Japanese outsourcing projects are still formal control. Based on the social and information conditions affecting control, the reasons for the different changes of control strategy combination in outsourcing projects are explained.
【作者单位】：西安交通大学管理学院;西安理工大学经济与管理学院;
【基金】：教育部人文社会科学研究青年基金项目(11YJC630040) 国家自然科学基金项目(70890081,71102096)
【分类号】：F719;F416.6

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