酒店员工的员工素质与离职倾向关系研究

发布时间：2019-03-10 20:56

【摘要】：在知识经济时代，企业的竞争就是人才的竞争，人才的竞争决定了酒店的未来。但是如何才能留住酒店的优秀人才，控制甚至降低员工的流失率，已成为酒店人力资源管理的一大困惑。酒店作为劳动密集型服务行业，在我国其员工流失率一直居高不下。高离职率不仅使得酒店的服务质量不稳定，并且会造成顾客的流失，增加企业的不必要成本。因此，研究酒店员工的离职问题是一项非常重要而且有意义的课题。笔者在大量相关文献的研究基础上发现，员工本身的素质会影响到员工的离职倾向。虽然员工素质的研究近年来已取得了丰硕成果，但是目前研究尚且停留在定性分析层面，忽略了员工素质在特定行业中的研究。所以本文主要研究员工素质的量表在酒店企业中是否适用，并且引入工作卷入变量来考察酒店员工素质与离职倾向是否相关，以及员工素质的哪些方面影响的占主导地位。本文综合运用文献研究法、问卷调查法和统计分析法，在前人理论研究的基础上，通过对300多名酒店员工的问卷调查并利用SPSS17.0统计软件进行数据分析，，得出本文的研究结果。预计得到的结果是员工素质与员工离职倾向相关，并且工作卷入在员工素质对离职倾向影响的关系中发挥不完全中介作用。最后，基于本文的研究结果，提出一些建议和对策，包括招聘时传递正确信息、招聘合适的人才、加强员工培训等类似的方式方法来进行员工素质培养，一定程度上避免员工的离职倾向产生。
[Abstract]:In the era of knowledge economy, the competition of enterprises is the competition of talents, and the competition of talents determines the future of hotels. However, how to retain the excellent talents and control or even reduce the staff turnover rate has become a big puzzle in hotel human resources management. Hotel as a labor-intensive service industry, its staff turnover rate has been high in our country. The high turnover rate not only makes the service quality of the hotel unstable, but also causes the loss of customers and increases the unnecessary cost of the enterprise. Therefore, it is very important and meaningful to study the turnover of hotel employees. On the basis of a large number of related literatures, the author finds that the quality of employees will affect the turnover intention of employees. Although the research on employee quality has made great achievements in recent years, the research still stays on the level of qualitative analysis and neglects the research of employee quality in a particular industry. Therefore, this paper mainly studies whether the scale of employee quality is applicable in hotel enterprises, and introduces job involvement variables to examine whether the quality of hotel staff is related to turnover intention, and which aspects of employee quality influence the dominant position. On the basis of previous theoretical research, this paper uses the method of literature research, questionnaire survey and statistical analysis, through the questionnaire survey of more than 300 hotel employees and the use of SPSS17.0 statistical software to carry on the data analysis. The research results of this paper are obtained. The expected result is that employee quality is related to employee turnover intention and job involvement plays an incomplete intermediary role in the relationship between employee quality and turnover intention. Finally, based on the research results of this paper, some suggestions and countermeasures are put forward, including the transfer of correct information during recruitment, the recruitment of suitable talents, the strengthening of staff training and other similar ways and means to carry out staff quality training. To some extent, avoid employee turnover intention.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F719;F224

【参考文献】