辱虐管理对现代服务业员工离职倾向的影响研究

发布时间：2019-04-16 18:14

【摘要】：现代服务业已显现出成为国民经济支柱产业的态势,理论界也应顺应趋势,加大对现代服务业研究力度。现实却是行业发展过程中仍然存在着领导者实施职场冷暴力和离职现象频发等不和谐声音,值得引起注意的是员工的个人特质会降低这些不和谐因素对企业乃至行业的负面影响。本文主要研究现代服务业辱虐管理对现代服务业人员离职倾向的影响,同时考察乐观解释风格对二者关系的调节作用。本文具有如下创新点,首先引入积极心理学中的乐观解释风格来作为调节变量,探究辱虐管理和离职倾向关系成立的边界条件;其次尝试运用情感事件理论、自我决定理论等作为基础,以期科学精准的解释主要探讨内容;最后将乐观解释风格适用领域拓展至现代服务业员工群体。本论文使用问卷调查方法对现代服务业的各级员工进行数据收集,应用的量表皆为成熟量表,而且被众多学者使用过证明中国情境下仍然适用。使用Excel、SPSS19.0和AMOS22.0软件分别对数据进行统计分析。通过独立样本T检验和方差分析验证被试的人口统计学变量对主要变量的影响,得出以下结论:员工的年龄、职位及任职年限等人口统计学变量对离职倾向有显著影响;年龄对乐观解释风格和辱虐管理水平皆有显著影响;在现有公司工作年限和员工教育背景对辱虐管理均有显著性影响,参照其他研究的做法将被试的年龄、职位和工作年限作为控制变量加以控制。控制变量和主要变量的相关分析显示,辱虐管理和离职倾向显著正相关。回归分析结果表明现代服务业各级员工遭受的来自上级领导的辱虐管理对其离职倾向有正向预测作用;员工的乐观解释风格负向的调节辱虐管理对现代服务业员工离职倾向的作用。本文依据实证分析的结论,从减少辱虐管发生几率、削弱辱虐管理负向影响和使用理性情绪行为疗法适度干预和培养员工的乐观解释风格等方面对组织的人力资源管理提出建议。
[Abstract]:The modern service industry has become the pillar industry of the national economy, and the theoretical circle should follow the trend and step up the research on the modern service industry. The reality is that there are still discordant voices in the process of industry development, such as leaders implementing cold violence in the workplace and frequent departures. It is worth noting that the personal characteristics of employees will reduce the negative impact of these discordant factors on the enterprise and even the industry. This paper mainly studies the influence of abusive management in modern service industry on the turnover intention of modern service workers, and at the same time examines the moderating effect of optimistic interpretation style on the relationship between them. This paper has the following innovative points. Firstly, the optimistic interpretation style in positive psychology is introduced as the adjustment variable to explore the boundary conditions of the relationship between abusive management and turnover intention. Secondly, the author tries to use emotional event theory and self-determination theory as the basis for scientific and precise interpretation of the main content; finally, the application of optimistic interpretation style to the group of modern service workers. This paper uses questionnaire method to collect data of employees at all levels in modern service industry. The scale is maturity scale and has been used by many scholars to prove that it is still applicable in Chinese situation. The data were analyzed by Excel,SPSS19.0 and AMOS22.0 software respectively. The independent sample T-test and ANOVA were used to verify the influence of demographic variables on the main variables, and the following conclusions were drawn: the age, position and length of service of employees had a significant impact on turnover intention; Age has significant influence on optimistic interpretation style and abusive management level. The years of service and the education background of employees in the existing companies have a significant impact on abuse management. According to other research practices, the age, position and length of work of the subjects were controlled as control variables. The correlation analysis between control variables and main variables showed that abusive management was positively correlated with turnover intention. The results of regression analysis show that the abusive management suffered by employees at all levels of modern service industry has a positive predictive effect on their turnover intention. The role of abusive management on the turnover intention of modern service workers. Based on the conclusion of empirical analysis, from reducing the incidence of abuse, In order to weaken the negative influence of abuse management and use rational emotional behavior therapy to intervene appropriately and cultivate the optimistic interpretation style of employees, suggestions are made on the human resources management of the organization.
【学位授予单位】：辽宁大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F719;F272.92

【参考文献】