A快递福建公司业务部门绩效评价改进研究

发布时间：2018-04-01 21:37

本文选题：快递企业　切入点：绩效评价改进　出处：《福州大学》2014年硕士论文

【摘要】：随着社会经济的飞速发展和科学技术的迅猛进步,全球化信息网络和全球化市场使世界各地都面临着前所未有的机遇和挑战。作为一个新兴行业,快递业的市场前景广阔,发展潜力大。如何促使快递业健康、有序地发展壮大,是目前亟需解决的问题。我国快递市场存在国有快递企业、外资快递企业和民营快递企业三股力量。近年来,民营快递企业发展迅速,但是存在管理水平较低、品牌影响较小和运营经验不足等问题。构建科学合理的绩效评价指标体系,全方位评价快递企业部门绩效,真实反映部门运营水平,提升部门经营管理能力,进而增强企业整体竞争力,应对市场竞争,显得尤为重要。鉴于此,本文以A快递福建公司业务部门绩效评价改进为目标,采用文献研究、实地调查等方法开展一系列研究。首先,从快递企业绩效评价的研究背景和研究意义出发,对国内外的研究现状进行综述,凝练出本文的研究内容。其次,回顾快递和快递企业相关概念,并阐述绩效评价的相关理论,为下文开展快递企业业务部门绩效评价奠定基础。再次,对A快递福建公司进行简单阐述,着重介绍三个业务部门的职责,分析这三个业务部门绩效评价现状,并指出其绩效评价存在的问题。接着,结合绩效评价改进原则,对A快递福建公司三个业务部门的绩效评价指标体系进行重构,确定三个业务部门的绩效评价指标。在此基础上,确定各业务部门绩效评价指标的权重,运用三角模糊层次分析法确定指标的主观权重,熵值法确定指标的客观权重,并利用组合赋权法确定指标的综合权重。最后,基于改进的部门绩效评价体系,采取360度绩效评价方法改进该公司的绩效评价方法,取得了良好的效果。
[Abstract]:With the rapid development of social economy and the rapid progress of science and technology, the global information network and global market are facing unprecedented opportunities and challenges all over the world. As a new industry, express delivery industry has broad market prospects. There is great potential for development. How to promote the healthy and orderly development of the express delivery industry is a problem that needs to be solved. In recent years, there are three forces in China's express delivery market: state-owned express enterprises, foreign-funded express delivery enterprises and private express enterprises. Private express delivery enterprises are developing rapidly, but there are some problems, such as low management level, less brand influence and lack of operation experience, etc. A scientific and reasonable performance evaluation index system is constructed to evaluate the performance of express delivery enterprises in all directions. It is particularly important to reflect the level of department operation, enhance the management ability of the department, enhance the overall competitiveness of the enterprise and cope with the market competition. In view of this, this paper aims at improving the performance evaluation of the business department of A express company in Fujian Province. Literature research, field investigation and other methods are used to carry out a series of studies. Firstly, starting from the research background and significance of the performance evaluation of express delivery enterprises, this paper summarizes the current research situation at home and abroad, condenses out the research content of this paper. Reviewing the related concepts of express delivery and express enterprises, and expounding the relevant theory of performance evaluation, laying the foundation for the following performance evaluation of express delivery enterprise business department. This paper mainly introduces the responsibilities of the three business departments, analyzes the present situation of the performance evaluation of the three business departments, and points out the problems existing in the performance evaluation. This paper reconstructs the performance evaluation index system of three business departments of A Express Fujian Company, and determines the performance evaluation index of three business departments. On this basis, it determines the weight of the performance evaluation index of each business department. Using triangular fuzzy analytic hierarchy process to determine the subjective weight of the index, entropy method to determine the objective weight of the index, and the combined weight method to determine the comprehensive weight of the index. Finally, based on the improved departmental performance evaluation system, The 360 degree performance evaluation method is adopted to improve the performance evaluation method of the company, and good results are obtained.
【学位授予单位】：福州大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F259.23

【相似文献】