基于知识审计的国际货代业务流程建模与分析

发布时间：2019-07-06 21:24

【摘要】：随着国际货代市场竞争的日趋激烈,我国货代企业必须尽快融入到全球物流体系之中,加速向知识更加密集的现代物流供应商转型,知识资源将成为整个企业的优势竞争资源。本文以国际货代企业业务流程为切入点,结合对流程知识的审计,从知识流的角度分析业务流程中存在的问题,提出了基于知识审计的国际货代业务流程的建模方法。首先,对国际货代的现状及其业务流程所存在的问题进行分析,探讨业务流程管理中流程建模及知识管理中知识审计的重要作用,综合考虑现有建模方法选用ARIS建模体系,并创新的将ARIS思想融入到知识审计方法中,利用知识历程图的结构化方法和知识流与业务流程的映射关系,开展基于知识审计的国际货代业务流程建模工作。其次,在理解业务流程知识概念的基础上,结合国际货代企业的特点,构建了国际货代流程知识体系,提出基于WSR的流程知识评价指标体系和综合模糊评价方法,以识别国际货代业务中知识密集型业务流程,为流程管理的侧重提供依据。再次,通过绘制知识流程图并参考有向图的分析方法,结合国际货代业务流程出现的问题,制定知识流的优化规则和注意事项,并提出基于知识流的业务流程修正模型。最后,在对国际货代企业实施知识调查的基础上,分析国际货代中的组织结构、功能结构以及知识结构,运用BizAgi Process Modeler软件和BPMN流程规范,引入实际案例验证本文建模方法的可行性和有效性,并从系统实施的角度说明如何将该方法落实到公司的日常管理中。
[Abstract]:With the increasingly fierce competition in the international freight forwarder market, Chinese freight forwarders must integrate into the global logistics system as soon as possible, accelerate the transformation to more knowledge-intensive modern logistics suppliers, and knowledge resources will become the dominant competitive resources of the whole enterprise. Based on the business process of international freight forwarder enterprises, combined with the audit of process knowledge, this paper analyzes the problems existing in the business process from the point of view of knowledge flow, and puts forward the modeling method of international freight forwarder business process based on knowledge audit. First of all, this paper analyzes the present situation of international freight forwarders and the existing problems of business processes, discusses the important role of process modeling and knowledge audit in business process management, comprehensively considers the existing modeling methods and selects ARIS modeling system, innovatively integrates ARIS ideas into knowledge audit methods, and makes use of the structured method of knowledge process diagram and the mapping relationship between knowledge flow and business processes. Carry out international freight forwarder business process modeling based on knowledge audit. Secondly, on the basis of understanding the concept of business process knowledge, combined with the characteristics of international freight forwarder enterprises, the international freight forwarder process knowledge system is constructed, and the process knowledge evaluation index system and comprehensive fuzzy evaluation method based on WSR are put forward in order to identify the knowledge-intensive business process in international freight forwarding business and provide the basis for the emphasis of process management. Thirdly, by drawing the knowledge flow chart and referring to the analysis method of directed graph, combined with the problems of international freight forwarder business process, the optimization rules and matters needing attention of knowledge flow are worked out, and the business process correction model based on knowledge flow is put forward. Finally, based on the knowledge investigation of international freight forwarders, this paper analyzes the organizational structure, functional structure and knowledge structure of international freight forwarders, and introduces practical cases to verify the feasibility and effectiveness of the modeling method by using BizAgi Process Modeler software and BPMN process specification, and explains how to implement this method in the daily management of the company from the point of view of system implementation.
【学位授予单位】：大连海事大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F259.2

【参考文献】