基于平衡计分卡的TC公司绩效考核体系设计研究

发布时间：2018-03-18 10:21

本文选题：平衡计分卡　切入点：中小型企业　出处：《深圳大学》2017年硕士论文　论文类型：学位论文

【摘要】：21世纪,随着经济全球一体化的进程,各国之间都加强经贸往来,促使各国经济飞速发展。中国从改革开放以来,已经融入世界经济之中,超过了30年。时至今日,中国经济已经成为世界经济的重要组成部分。中国GDP总量仅次于美国,中国进出口总额世界第一。虽然,中国经济取得了举世瞩目的成就,中国企业在竞争中获得了一席之地,但是,随着市场竞争的加剧,中国企业如何提升竞争力,如何提升企业绩效管理水平,如何提升企业战略管理水平,成为我国工商管理的重要课题之一。本文聚焦于中小型电子企业的绩效管理研究,是因为,一方面,中小型企业的就业人口占总就业人口的绝大多数,对国计民生有着重要的意义,另外一方面,以电子信息产业为主导的高新技术产业是深圳第一大支柱产业。电子信息产业的发展,对地区及中国经济具有重要的意义。因此,研究在电子信息产业中占有绝大多数就业人口的中小型电子企业的绩效管理课题,同样也具有重要且广泛的意义。本文通过文献研究法对国内外绩效管理方面的重要和近期的相关文献进行了回顾和评述。其中,重点对国内外近三年关于平衡计分卡理论的文献进行了回顾,反映了该理论的最新应用和发展状况。同时,也梳理平衡计分卡创始人的相关文献以及所有相关专著,为该领域的研究者提供了较为全面的研究文献资料。本文以TC公司为例,沿着发现问题、分析问题、解决问题的脉络,运用平衡计分卡的思想和理论,采用了访谈法、问卷调研法、文献分析法等方法,阐述TC公司构建基于战略的平衡计分卡管理体系的构建过程。首先,阐述TC公司的基本情况及其原有的绩效考核管理的办法,然后,通过访谈公司骨干员工进行调研、分析和总结TC公司现有存在的绩效管理问题。其次,基于平衡计分卡的理论框架,通过阐述BSC的战略描述架构和化战略为行动的BSC框架,分析TC公司设计BSC绩效管理体系的必要性和可行性,阐述TC公司BSC的开发流程,分析TC公司的企业战略,构建TC公司的战略地图,转化公司级KPI、部门KPI和岗位KPI指标,逐步地构建TC公司的平衡计分卡绩效指标体系。再次,阐述TC公司绩效考核管理的配套体系,重点地阐述了战略绩效考核管理的闭环流程、管理组织及分工职责、组织横向纵向的协同、绩效沟通、员工行为动机管理和效果评估。最后,阐述本文的研究结论以及展望进一步研究的方向和内容。本文对我国中小型电子信息企业的绩效管理实践,提供了一定的指导和借鉴价值。
[Abstract]:In 21th century, with the process of global economic integration, all countries strengthened their economic and trade ties and promoted the rapid development of their economies. Since the reform and opening up, China has been integrated into the world economy for more than 30 years. To this day, China's economy has become an important part of the world economy. China's total GDP is second only to the United States, and China's import and export volume is the first in the world. Although China's economy has made remarkable achievements, Chinese enterprises have gained a place in the competition. However, with the intensification of market competition, how to enhance the competitiveness of Chinese enterprises, how to improve the level of enterprise performance management, how to improve the level of strategic management of enterprises, This paper focuses on the performance management of small and medium-sized electronic enterprises because, on the one hand, the employment population of small and medium-sized enterprises accounts for the vast majority of the total employed population. It is of great significance to the national economy and the people's livelihood. On the other hand, the high-tech industry, which is dominated by the electronic information industry, is the first pillar industry in Shenzhen. The development of the electronic information industry is of great significance to the region and the Chinese economy. This paper studies the performance management of small and medium-sized electronic enterprises, which account for the vast majority of the employed population in the electronic information industry. This paper reviews and reviews the important and recent literature on performance management at home and abroad through literature research. This paper reviews the literature on balanced scorecard theory in recent three years at home and abroad, which reflects the latest application and development of the theory. At the same time, it also reviews the relevant literature of the founder of balanced scorecard and all relevant monographs. This paper takes TC Company as an example, along the context of finding problems, analyzing problems, solving problems, using the idea and theory of balanced scorecard, adopting interview method. Questionnaire survey, literature analysis and other methods, this paper expounds the construction process of the management system of balanced scorecard based on strategy in TC Company. First, the basic situation of TC Company and its original methods of performance appraisal management are expounded, and then, the construction process of the management system of balanced Scorecard based on Strategy is expounded. Based on the theoretical framework of balanced Scorecard, this paper analyzes and summarizes the existing performance management problems of TC Company by interviewing the key staff of the company. Secondly, it expounds the strategic description framework of BSC and the BSC framework of transforming strategy into action. This paper analyzes the necessity and feasibility of the design of BSC performance management system in TC Company, expounds the developing process of BSC in TC Company, analyzes the enterprise strategy of TC Company, constructs the strategic map of TC Company, and transforms the index of KPI, KPI and post KPI. Thirdly, the supporting system of performance appraisal management of TC company is expounded, and the closed-loop process, management organization and division of duties of strategic performance appraisal management are emphatically expounded. Organizational horizontal and vertical coordination, performance communication, employee behavior motivation management and effectiveness evaluation. Finally, This paper expounds the research conclusions of this paper and looks forward to the direction and content of further research. This paper provides some guidance and reference value for the performance management practice of small and medium-sized electronic information enterprises in China.
【学位授予单位】：深圳大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F426.63

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