A公司质量管理改进研究

发布时间：2018-03-21 18:15

本文选题：质量管理　切入点：质量改进　出处：《华东理工大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着社会和科技的进步,世界经济的趋势逐渐走向全球化。竞争的加剧使得企业的处境比以往艰难,具有更高质量管理水平的企业才能在新的市场竞争中处于优势位置。A公司是中石化大型石油化工非标设备制造基地,专业从事塔器、反应器、换热器等非标压力容器设备的制造。因有国资背景,其自建立后很长一段时间内均能旱涝保收。但近年来随着经济环境的变化,A公司越来越多需要独立参与市场竞争,接受市场的选择,原有产品质量管理的局限性已逐渐显现。此背景下,如何让原有管理模式焕发新的活力以适应变化的市场并满足企业发展的需要,是A公司需直面的课题。本文以A公司质量管理为研究对象,从IS09000质量管理体系标准和全面质量管理等相关理论出发,针对A公司近期发生的三起质量投诉,运用系统分析方法和关联图等质量管理工具,发掘出质量投诉产生的表面和深层次原因,并将这些原因归纳为管理制度、过程控制和质量文化方面的影响因素。通过对这些影响因素的研究,融合卓越绩效管理模式理念,针对性的提出了改进企业质量管理水平的建议,并列举了部分实施效果。文末提出了提高领导综合素质、全员参与、设立质量改进小组三个方面的保障措施,以使A公司的质量管理改进工作能持续有效并不断完善。本文通过以上工作,以期提高A公司质量管理水平并改善体系运行效果,使企业获得更多效益,进而推动企业的总体进步。同时,还期望能对同行其他企业的质量管理及改进工作提供借鉴指导作用。
[Abstract]:With the development of society and science and technology, the trend of the world economy is becoming more and more global. Only enterprises with higher quality management level can take advantage of the new market competition. A company is the manufacturing base of large petrochemical non-standard equipment of Sinopec, specializing in tower and reactor. The manufacture of non-standard pressure vessel equipment such as heat exchangers. Because of the background of state capital, it can be collected for a long time after its establishment. But in recent years, with the change of economic environment, company A needs to participate in market competition independently. With the choice of the market, the limitations of the original product quality management have been gradually revealed. Under this background, how to make the original management mode coruscate with new vitality to adapt to the changing market and meet the needs of the development of the enterprise, This paper takes A Company quality Management as the research object, based on the related theories of IS09000 quality Management system Standard and Total quality Management, aiming at three recent quality complaints in A Company. By using quality management tools such as system analysis method and correlation diagram, the surface and deep causes of quality complaints are discovered, and these reasons are summed up as management system. Process control and quality culture factors. Through the study of these factors, combining the concept of excellent performance management model, the paper puts forward some suggestions to improve the quality management level of enterprises. At the end of the paper, some measures are put forward to improve the overall quality of the leaders, participate in the whole staff, and set up a quality improvement group. In order to make the improvement of quality management of company A sustainable and effective and continuous improvement. Through the above work, this paper hopes to improve the quality management level of company A and improve the effect of system operation, so that the enterprise can obtain more benefits. At the same time, it is expected to provide reference and guidance for the quality management and improvement of other enterprises.
【学位授予单位】：华东理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F426.4;F273.2

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