基于平衡计分卡的X县农村合作银行员工绩效考评体系优化研究

发布时间：2018-03-26 22:11

本文选题：农村合作银行　切入点：员工绩效考评　出处：《安徽财经大学》2017年硕士论文

【摘要】：金融业涉及一国财政与货币的稳定与支撑,在一国国民经济产业发展序列中处于支柱性地位,中国作为世界最大的发展中国家和世界第二大经济体,其金融市场具有总量厚、潜力大的特点,而在当前快速发展的农村金融市场竞争中,X县农村合作银行一直以来积极践行科学、规范的发展理念,稳定中求进取,进取中求快速,在日益变化和竞争激烈的国内农村金融市场竞争中独树一帜,取得了一定的发展业绩。但面对日益变化的发展环境和形势,X县农村合作银行在发展步伐和深度上仍然与竞争环境的要求存在一定差距和滞后,对于新环境、新形势下提出的管理新要求应对上还留有较大的改善空间,这其中内部管理环节上的绩效考评管理环节存在的问题就比较明显和突出,该行员工绩效考评体系在内容设计、流程运作等诸多节点上均存在一定优化余地和创新空间,绩效考评管理对该行员工的激励效用不明显。此研究聚焦于经济新常态下我国企业的绩效管理优化,选取X县农村合作银行作为具体的研究案例,首先梳理企业绩效管理的相关概念理论以及国内外相关研究成果;在此基础上,了解目前X县农村合作银行在绩效管理方面的现状和问题;接着,结合X县农村合作银行绩效管理和战略目标实际,设计出适合X县农村合作银行的平衡计分卡系统以及相对应的实施保障措施,旨在为X县农村合作银行乃至同类型企业的绩效管理工作优化提供参考和借鉴。通过引入平衡计分卡理论,将X县农村合作银行的整体战略的选择进一步落实到具体的战略目标主题,并嵌套进入平衡计分卡的四维象限当中,最终将各指标与相关责任部门部门形成映射,从而形成“平衡四维-评价指标-指标权重-负责部门”四级对照的平衡计分卡系统。此外,本文还进一步扩大视野,考虑了除绩效考核环节以外X县农村合作银行绩效管理工作中的其他问题,从而提出X县农村合作银行绩效管理优化对策实施的全面保障措施:(1)成立绩效考核管理委员会(2)根据绩效考核体系对公司管理人员进行培训(3)组织考核体系的宣传工作(4)绩效管理过程中的实施与控制(5)持续、顺畅、有效的绩效沟通(6)及时而精准的绩效信息反馈。本次研究运用的具体研究方法包括文献资料法、案例分析法、技术分析法、调查问卷法,研究过程严谨、规范、专业,研究结果科学、客观,实践性较强,对X县农村银行员工绩效考评管理具有较为充分的理论总结和实践指导意义。
[Abstract]:The financial industry involves the stability and support of a country's finance and currency, and it is in a pillar position in the development sequence of a country's national economy. As the largest developing country in the world and the second largest economy in the world, China's financial market has a thick total amount. The characteristics of great potential, and in the current rapid development of rural financial market competition in the X County Rural Cooperative Bank has been active in the practice of science, standardized development concept, stability in the pursuit of enterprising, enterprising and fast, Unique in the increasingly changing and competitive domestic rural financial market competition, However, in the face of the changing development environment and situation, the Rural Cooperative Bank of X County still has a certain gap and lag with the requirements of the competitive environment in terms of the pace and depth of development. In the new situation, there is still much room for improvement in the new management requirements, among which the problems in the performance appraisal management in the internal management link are obvious and prominent, and the performance appraisal system of the staff of the bank is designed in content. There is room for optimization and innovation at many nodes, such as process operation, and the incentive effectiveness of performance appraisal management is not obvious. This research focuses on the performance management optimization of Chinese enterprises under the new normal state of economy. Select X County Rural Cooperative Bank as a specific case, first combing the relevant concept of enterprise performance management theory and domestic and foreign related research results; on this basis, To understand the current situation and problems in performance management of X County Rural Cooperative Bank; then, combining the performance management and strategic objectives of X County Rural Cooperative Bank, The balanced Scorecard system suitable for X County Rural Cooperative Bank and the corresponding implementation safeguard measures are designed. The purpose of this paper is to provide a reference for the optimization of performance management in X County Rural Cooperative Bank and even the same type of enterprises. Through the introduction of balanced scorecard theory, The selection of the overall strategy of the X County Rural Cooperative Bank will be further implemented to the specific strategic objective theme, and nested into the four-dimensional quadrant of the balanced Scorecard, and eventually the indicators will be mapped to the relevant responsible departments. Thus, a balanced scorecard system of "balance four dimensions-evaluation index-index weight-department in charge" is formed. In addition, this paper also further expands the field of vision. Considering the other problems in the performance management of X County Rural Cooperative Bank besides the performance appraisal link, Thus, the paper puts forward the comprehensive safeguard measure of performance management optimization of X County Rural Cooperative Bank: 1) Establishment of performance Appraisal Management Committee (2) training of Company managers according to performance Appraisal system (3) publicity of Organization and Appraisal system. (4) implementation and control in the performance management process is ongoing, The specific research methods used in this study include document method, case analysis method, technical analysis method, questionnaire method, research process rigorous, standard, professional, etc. The research results are scientific, objective and practical, which has a full theoretical summary and practical significance for the performance evaluation management of rural bank employees in X County.
【学位授予单位】：安徽财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F832.35

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