服务型领导、情感承诺与员工建言行为的关系研究

发布时间：2018-06-13 06:44

本文选题：服务型领导 + 情感承诺　；参考：《山东大学》2017年硕士论文

【摘要】：企业的运营与决策离不开员工的行为。员工建言行为,是企业创新、变革的重要元素,它深受外部环境、员工自身心理因素的影响。服务型领导强调为员工服务,与员工建言行为的本质相通,两者都是以员工为出发点,注重员工的需求和利益。而作为一种心理倾向,情感承诺体现了对组织的肯定,有利于组织价值创造以及长远发展。因此,本文试图深入地探讨服务型领导、情感承诺与员工建言行为间的关系,希望能在一定程度上丰富相关理论的研究内容和内在机理,并为企业管理者正确实现领导行为和促进员工积极建言提供理论依据和实践指导。本文采用理论、实证相结合的研究方法,在文献梳理的基础上,选取国内外较为成熟的量表对服务型领导、情感承诺、员工建言行为进行测量。本次实证共获取有效调查问卷480份,并利用统计软件对取得的调查数据进行处理与分析,得出研究结论。本文包括六部分:首先是绪论,介绍本文的研究背景、目的、方法等;第二部分是文献综述;第三部分提出了本文的研究模型与假设;第四部分讲述了研究的设计过程;第五部分实证分析与假设检验,验证了服务型领导、情感承诺、员工建言行为间的关系,及情感承诺的中介效应;最后是研究结论与展望,概括了本文的研究结论和研究贡献,较为针对性地提出了管理实践建议,并指出了本文存在的不足及对未来相关领域的研究展望。本文的研究结论是:(1)服务型领导的服务维度、授权维度显著正向影响员工的建言行为;(2)服务型领导显著正向影响情感承诺;(3)情感承诺显著正向影响员工的建言行为;(4)情感承诺在服务型领导的服务和授权维度正向影响员工建言行为过程中存在中介作用。本文主要探索基于中国的组织管理情境,服务型领导对员工建言行为的影响作用,并引入了情感承诺作为中介变量,因此,本文在服务型领导、员工建言行为的本土化研究以及中介作用机制研究方面具有一定的创新性。
[Abstract]:The operation and decision of the enterprise can not be separated from the behavior of the employees. The behavior of employee advice is an important element of innovation and change. It is deeply influenced by external environment and psychological factors of employees. Service-oriented leadership emphasizes serving for employees, which is related to the essence of employees' advice and behavior. Both of them are based on employees and pay attention to the needs and interests of employees. As a psychological tendency, affective commitment embodies the affirmation of organization, which is conducive to the creation of organizational value and the long-term development. Therefore, this paper attempts to explore the relationship between service-oriented leadership, emotional commitment and employee speech behavior, hoping to enrich the research content and internal mechanism of relevant theories to some extent. It also provides theoretical basis and practical guidance for enterprise managers to correctly realize leadership behavior and promote employees' positive advice. On the basis of literature review, this paper adopts theoretical and empirical research methods to measure service-oriented leadership, emotional commitment and employee's suggestion behavior by selecting more mature scales at home and abroad. A total of 480 effective questionnaires were obtained, and the statistical software was used to process and analyze the survey data. This paper includes six parts: first, the introduction introduces the research background, purpose, method, etc.; the second part is the literature review; the third part puts forward the research model and hypothesis of this paper; the fourth part describes the design process of the research; The fifth part of the empirical analysis and hypothesis testing to verify the relationship between service-oriented leadership, emotional commitment, employee speech behavior, and the intermediary effect of emotional commitment; finally, research conclusions and prospects, summarized the research conclusions and contributions of this paper. This paper puts forward some suggestions of management practice, and points out the shortcomings of this paper and the prospect of research in the related fields in the future. The conclusion of this paper is: 1) the service dimension of service-oriented leadership, Empowerment Dimension significantly positively affects employee's suggestion behavior /) Service leadership's significant positive impact on emotional commitment / behavior /) affective commitment is significantly positively affecting employee's suggestion / behavior /) emotional commitment / Service and Empowerment Dimension of Service-oriented leadership There is a mediating role in the process of positive influence on the behavior of employee's advice. This paper mainly explores the influence of service-oriented leadership on employee's speech behavior based on organizational management situation in China, and introduces affective commitment as an intermediary variable. Therefore, this paper focuses on service-oriented leadership. The localization research and the intermediary mechanism of employee's suggestion behavior have certain innovation.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92

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