DXAL邮政分公司邮政小包快递业务流程优化研究

发布时间：2018-02-26 22:33

本文关键词： 快递业务流程优化信息化邮政业务　出处：《吉林大学》2016年硕士论文　论文类型：学位论文

【摘要】：随着互联网技术的发展和普及拉近了人与人的距离,与此同时电商平台的建立引发了全国人民网购的热潮,以此催生了快递业务,在此环境下中国邮政的行业垄断地位受到威胁,快递公司以快捷、准确、高服务质量受到消费者的青睐,而中国邮政各分公司受传统观念影响,受大锅饭、铁饭碗的陈旧思想影响,在经济社会快速发展的当下,面对生存需要必须进行行业改革、快递业务流程优化和转变思想,这样才能在国际大环境下面对威胁和挑战,迎难而上。未来的中国邮件运输市场具有巨大的发展潜力,给中国邮政带来了商业机遇,同时也将面临着诸多的挑战和压力。随着大中小型的快递公司的崛起,我国包裹邮寄事业的发展也进入了一个战略转型期,中国邮政只要能抓住机会就能在行业中取得领先地位和经济效益。目前,中国邮政在现有业务和业务流程基础之上,随着国家经济发展的需要将业务流程进行优化整合,缩短包裹投递的时限、降低人工成本,为经济的延伸和发展做推动作用。DXAL公司属于黑龙江省邮政枢纽公司,多年来一直坚持做好偏远地区邮政普遍用邮服务以及义务兵通信、盲人读物免费寄递等特殊服务,同时DXAL公司在大兴安岭地区经营多年,一直沿用比较传统的业务流程管理体系,投递业务流程繁琐、组织架构臃肿导致包裹邮寄时限慢,人工成本高,服务质量差;本文根据此情况选择此题目进行相关研究和学习,主要针对DXAL公司的小包快递业务管理流程进行分析,挖掘业务流程中出现的问题,并找到原因,设计出流程优化方案,并对实施过程中给予组织保障和制度保障为公司的发展起到一定的推动作用。本文根据中国邮政DXAL公司的经营特点和业务流程问题,针对该企业市场环境及企业自身的情况,引进信息化技术,达到公司邮政小包快递业务管理流程的优化,加快企业邮件投递时效,降低成本,增加企业的竞争力。
[Abstract]:With the development and popularization of Internet technology, the distance between people has been narrowed. At the same time, the establishment of e-commerce platform has triggered an upsurge of people's online shopping throughout the country, thus giving birth to express delivery business. In this environment, China Post's monopoly position in the industry is threatened. Express delivery companies are favored by consumers for their speed, accuracy and high service quality. Under the influence of the old ideas of iron rice bowl, in the present period of rapid economic and social development, in the face of the need of survival, we must carry out industry reform, optimize the business process of express delivery, and change our thinking. Only in this way can we threaten and challenge the international environment. Facing the difficulties, the future Chinese mail transportation market has great potential for development, which will bring commercial opportunities to China Post, and will also face many challenges and pressures. With the rise of large, medium and small express delivery companies, The development of parcel mail in China has also entered a strategic transition period. As long as China Post can seize the opportunity, it can gain a leading position and economic benefits in the industry. At present, China Post is based on its existing business and business processes. With the needs of national economic development, the business process is optimized and integrated, the time limit for package delivery is shortened, the labor cost is reduced, and the DXAL company is a member of Heilongjiang Provincial Post Hub Company to promote the economic extension and development. For many years, we have been doing a good job in doing a good job in postal services in remote areas, as well as in special services such as postal services for conscripts, free delivery of books for the blind, etc. At the same time, DXAL has been operating in the Daxing'anling area for many years. The traditional business process management system has been used, the delivery business process is cumbersome, the organization structure is bloated, the time limit of parcel mail is slow, the labor cost is high, the service quality is poor. This paper chooses this topic to carry on the related research and the study according to this situation, This paper mainly analyzes the small package express business management process of DXAL company, excavates the problems in the business process, finds out the reason, and designs the process optimization scheme. According to the management characteristics and business process of China Post DXAL Company, this paper aims at the market environment of the company and the situation of the enterprise itself. The introduction of information technology to achieve the company postal package delivery business management process optimization, speed up the delivery of enterprise mail time, reduce costs, increase the competitiveness of enterprises.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：F618;F259.2

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