CSTC公司员工工作满意度研究

发布时间：2018-03-01 11:24

本文关键词： CSTC员工工作满意度差异分析对策建议　出处：《湘潭大学》2012年硕士论文　论文类型：学位论文

【摘要】：员工对工作的满意程度直接影响组织生产效率的高低和人力资源的稳定性，对于企业的未来发展具有重要影响。工作满意度一直是人力资源管理理论的一个重要研究方向，但直到近几年才引起理论界和企业管理者的重视。文章首先指出了本文的选题来源，研究目的与意义，对国内外学者关于工作满意度的研究进行了归纳整理，指出了本文的主要内容和研究方法；对工作满意度内涵进行界定，，介绍了工作满意度测量方法及影响因素，对工作满意度与工作绩效、离职倾向之间的关系进行了探讨；与此同时对CSTC公司的基本情况、组织结构及人力资源情况进行介绍，指出了本文的调研思路和假设，设计了调查问卷及访谈问卷；在此基础上，作者对CSTC公司员工工作满意度在不同维度和不同背景下的差异情况进行分析，维度差异主要是指在工作特征、教育培训、薪酬福利、工作关系、领导管理、工作条件、晋升前景、管理透明度和人事制度九方面的差异，背景差异主要是指在性别、年龄、学历、工作岗位和工作年限五方面所表现出的差异性；为有效提升CSTC公司员工工作满意度，文章指出应从改变传统的职位晋升机制、创造良好的沟通环境、改进薪酬福利体系和完善员工培训管理四个方面来提升员工满意度水平。员工满意度研究是近年来企业研究中比较热门的一个方向，作者希望通过本文的探索一方面为CSTC公司员工满意度管理实践提供理论指导；另一方面也为其他国有企业员工满意度理论研究和实际应用提供参考。
[Abstract]:The degree of employee satisfaction directly affects the level of organizational productivity and the stability of human resources, and has an important impact on the future development of enterprises. Job satisfaction has always been an important research direction of human resources management theory. But only in recent years has it attracted the attention of the theorists and enterprise managers. The article first points out the source, purpose and significance of this paper, summarizes the research on job satisfaction of domestic and foreign scholars, points out the main contents and research methods of this paper, defines the connotation of job satisfaction. This paper introduces the measurement method of job satisfaction and its influencing factors, probes into the relationship between job satisfaction, job performance and turnover intention, and introduces the basic situation, organizational structure and human resources of CSTC company. The author points out the research ideas and hypotheses of this paper, designs the questionnaire and interview questionnaire, and on this basis, the author analyzes the differences of CSTC employees' job satisfaction in different dimensions and backgrounds. Dimensional differences mainly refer to the differences in nine aspects: job characteristics, education and training, salary and welfare, working relationship, leadership management, working conditions, promotion prospects, management transparency and personnel system, while background differences mainly refer to gender, age, etc. In order to effectively improve the job satisfaction of CSTC employees, the paper points out that we should change the traditional promotion mechanism and create a good communication environment. Improving the salary and welfare system and improving the management of staff training to improve the level of employee satisfaction, employee satisfaction research is a hot research direction in recent years. On the one hand, the author hopes to provide theoretical guidance for employee satisfaction management practice in CSTC Company; on the other hand, it can also provide reference for the theoretical research and practical application of employee satisfaction in other state-owned enterprises.
【学位授予单位】：湘潭大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F616

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