基于ITIL的甘肃号百公司IT运维管理研究

发布时间：2018-05-01 09:15

本文选题：ITIL + IT运维管理　；参考：《兰州大学》2012年硕士论文

【摘要】：随着国家宏观调控和市场的逐渐成熟,电信行业的增长速度已经低于GDP的增长,电信运营商由争夺增量市场逐渐变为消化存量市场。电信企业需要提高内部运行的效率,向管理要效益。甘肃电信号百公司为了创新和转型的需要,IT管理也需要打破原有的职能管理定位,实现更加有效率的管理。ITIL(Information Technology InfrastructureLibrary)是国际上认可的基于流程的方法,它提供了一个以IT运维管理为实践,被广泛认为是基于流程的IT运维管理的最佳实践方法。本文基于对ITIL理论的理解,结合甘肃电信号百公司的现状,分析ITIL的发展经历以及主要的特点。通过与基于ITIL的IT运维管理理论模型的结合,对号百公司1T维护过程中的事件管理、问题管理、变更管理以及配置管理维护流程进行了评估、分析,并根据IT运维管理系统的建设,将事件管理流程固化在IT运维管理系统中。在分析甘肃号百现有IT运维管理的现状下,采用ITIL框架,研究如何建立适合号百公司的IT运维管理体系。研究主题有两个：一是建立适合号百公司的IT运维管理模式,二是建立基于ITIL的运维管理流程。
[Abstract]:With the development of national macro-control and market, the growth rate of telecom industry has been lower than that of GDP, and telecom operators have gradually changed from competing for incremental market to digesting stock market. Telecom enterprises need to improve the efficiency of internal operation, to the benefit of management. For the sake of innovation and transformation, Gansu Electric Power Company also needs to break the original function management orientation and realize more efficient management. ITILInformation Technology Infrastructure Library is an internationally recognized process-based approach. It provides a best practice approach to IT operations and maintenance management based on process management. Based on the understanding of ITIL theory and the current situation of Gansu Electric signal Company, this paper analyzes the development experience and main characteristics of ITIL. By combining with the theory model of IT operation and maintenance management based on ITIL, this paper evaluates and analyzes the process of event management, problem management, change management and configuration management and maintenance in 1T maintenance process. According to the construction of IT operation and maintenance management system, the event management process is solidified in IT operation and maintenance management system. Based on the analysis of the present situation of the IT operation and maintenance management of Gansu Dianbai, ITIL framework is adopted to study how to establish the IT operation and maintenance management system suitable for the company. There are two research topics: one is to establish a suitable IT operations and maintenance management model, the other is to establish the operation and maintenance management process based on ITIL.
【学位授予单位】：兰州大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F626

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