电信运行维护知识库系统的分析和设计

发布时间：2018-05-10 14:01

本文选题：电子运行维护 + 运维知识管理　；参考：《南京理工大学》2012年硕士论文

【摘要】：河南电信电子运行维护系统是在原中国电信北方事业部统一管理下进行建设的,系统经过一、二、三期上线后,在河南电信全省各个地、市取得了广泛应用,为全面提升网络运行维护管理水平提供了有力支撑,是河南电信OSS领域的重要支撑平台。随着全省维护管理工作的不断推进,面对各种通信技术知识和维护经验知识的不断积累,以往的通过各个科室自己搭建FTP服务器存储文档和进行内部交流的方式已经无法适应电信发展的需求,急需建设一个专业的运维知识管理系统来对分散的资料按照专业类型、信息类型等进行分类存放,并可以给企业内部员工提供一个共享、查询和交流知识经验的平台。本文通过对河南电信各个科室自己搭建的FTP服务器,上传、存储各种文档资料和各部门人员之间的信息、知识和经验的交流与传递不顺畅的现状分析,结合先进的内容管理、搜索引擎技术和成熟的中间件产品来设计运维知识库系统。该系统作为电信电子运维系统新建设的一个子系统,主要为电子运维平台提供业务知识的存储、管理和全文检索等服务,依靠IBM OmniFind强大的查询不同类型的数据源和立即返回结果的能力,更好地利用企业现有的数据资源,快速准确地定位企业中最佳的相关内容,从文件系统、内容存储库、数据库、协作系统、应用程序和公司内部网中存储的大量企业信息中查找最相关的公文、系统设计文档、会议纪要、维护细则、经验总结等资料进行管理。即整合文本搜索和传统的数据库查询技术,使企业具备从数据库记录等结构性数据和文件系统等非结构性数据中快速搜索查询的能力,从而实现知识的生成、存储、扩散、检索,将知识共享出来,方便维护人员经验的积累、进行技术资料的查找、技术问题的讨论与解决。论文研究的内容主要包括： 1、河南电信运维知识库系统建设需求的分析。 2、中国电信集团下发的相关规范和河南电信实际需求的应用分析。 3、河南电信运维知识库系统的实施建议和分析设计。 4、各中间件技术的分析、对比,以及中间件的选型。 5、河南电信运维知识库系统的总体架构、软件体系架构的设计。 6、河南电信运维知识库系统软件功能用例、原型设计、系统实施计划和验收等内容的编写。 7、在试运行期间,搜集用户的问题、新需求,进行问题分析和功能增强,提出系统改进建议； 8、对结构化数据和非结构化数据等不同数据源数据的爬取、收集、分析的具体实现的研究。
[Abstract]:The electronic operation and maintenance system of Henan Telecom was built under the unified management of the former China Telecom Northern Division. After the first, second, and third phases of the line, the system has been widely used in all places and cities of Henan Telecom Province. It is an important supporting platform in the field of OSS of Henan Telecom, which provides a strong support for improving the level of network operation and maintenance management in an all-round way. With the continuous development of maintenance management in the whole province, facing the accumulation of various kinds of communication technology knowledge and maintenance experience knowledge, In the past, the way of setting up FTP server to store documents and carry out internal communication has been unable to meet the needs of telecommunication development, so it is urgent to build a professional operation and maintenance knowledge management system to distribute the data according to the professional type. The information types are classified and stored, and can provide a platform for sharing, querying and exchanging knowledge and experience. This paper analyzes the current situation that the exchange and transfer of information, knowledge and experience between the personnel of various departments and departments are not smooth through the FTP server set up by the departments of Henan Telecom, and combines the advanced content management. Search engine technology and mature middleware products to design operations and maintenance knowledge base system. As a new subsystem of telecommunication electronic operation and maintenance system, this system mainly provides the service of business knowledge storage, management and full-text retrieval for electronic operation and maintenance platform. Relying on IBM OmniFind's powerful ability of querying different types of data sources and returning results immediately, we can make better use of existing data resources in enterprises, quickly and accurately locate the best relevant content in enterprises, from file systems, content repositories, databases, Cooperation systems, applications and large amounts of corporate information stored in the company's intranet to find the most relevant documents, system design documents, meeting minutes, maintenance rules, experience summary and other information for management. The integration of text search and traditional database query technology enables enterprises to quickly search and query from structural data such as database records and non-structural data such as file systems, thus realizing the generation, storage and diffusion of knowledge. Retrieval, knowledge sharing, convenient maintenance personnel experience accumulation, technical information search, technical issues discussed and resolved. The main contents of this paper are as follows: 1. The requirement analysis of Henan Telecom Operation and maintenance knowledge Base system. 2, China Telecom Group issued the relevant norms and Henan Telecom actual needs of the application analysis. 3. The implementation suggestion and analysis design of Henan Telecom Operation and maintenance knowledge Base system. 4, the analysis and comparison of each middleware technology, as well as the selection of middleware. 5. The architecture of Henan Telecom Operation and maintenance knowledge Base system and the design of software architecture. 6. Compiling the software function case, prototype design, system implementation plan and acceptance of Henan Telecom Operation and maintenance knowledge Base system. 7, during the trial run, collect the user's problems, new requirements, problem analysis and function enhancement, and put forward the system improvement suggestions; 8. Research on crawling, collection and analysis of different data sources such as structured data and unstructured data.
【学位授予单位】：南京理工大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F626;TP182

【参考文献】