欠费风险控制系统建设

发布时间：2018-06-06 13:28

本文选题：欠费 + 业务支撑系统　；参考：《北京邮电大学》2012年硕士论文

【摘要】：随着电信产业的蓬勃发展,电信运营商业务、资费层出不穷,智能网逐渐被业务部署更加灵活的BOSS所取代。BOSS是指业务支撑系统,它是由若干家咨询公司和公司通过多年研究,对原有通信计费系统的重新命名,第一次在世界上针对通信计费系统制定了标准并命名。BOSS系统源自通信业的原计费系统,BOSS系统的业务功能有客户关系记录、用户费用计算、财务账务处理和清算等,包括用户停开机业务办理、客户资料输入、根据用户不同的业务资费和套餐实时计算用户各种业务消费,定期或即时的对用户长漫游和长途费用进行结算,定期或准即时的产生客户消费帐单。逐渐的客户的信控功能也被增加到了BOSS系统中,通过对预付费用户实时余额进行即时计算,当用户产生了欠费时能够及时发现并对用户进行停机。近些年来,随着业务的持续发展,电信企业的BOSS系统也随之升级并完善了相关能力,现在已经涵盖了客服系统、资源管理系统,以及与金融单位等的接口,公司的服务水平不断提高。BOSS系统经过多年的发展,已经可以支持基于话单的准即时的计费能力,但是同时使用基于话单的方式计费是有相当程度的用户欠费风险,控制欠费风险已经成为公司需要即时解决的问题。利用BOSS系统的信用控制能力、融合计费能力及经分系统对高欠费风险客户的特征识别能力,实现对高欠费风险的用户和业务进行风险控制,实现降低BOSS系统预付费业务的欠费风险。本论文欠费风险控制功能实现具体包括：实现高欠费风险用识别,提供区分用户／业务进行控制的能力；增强系统的稳定性,建立系统运行KPI指标,提高系统被管理能力；增强系统准确性,为计费结果成为最终帐务模块输入数据奠定基础；增加日志功能,满足系统稽核需求。
[Abstract]:With the rapid development of telecommunication industry, the service of telecom operators and the tariff come forth endlessly. The intelligent network is replaced by the more flexible business deployment boss, which refers to the business support system, which has been studied by several consulting companies and companies for many years. To rename the original communication billing system, for the first time in the world, a standard has been established for the communication billing system and named .boss system, which originated from the communication industry. The business functions of the boss system have a customer relationship record, and the user costs are calculated. Financial and accounting processing and liquidation, including user shutdown business processing, customer data input, real-time calculation of the user's various business consumption according to the user's different business charges and packages, Regular or real-time settlement of long-range roaming and long-distance charges and regular or quasi-real-time customer billing. Gradually the customer's signal control function is also added to boss system. Through real-time calculation of the pre-paid user's real-time balance, the user can be found and shut down in time when the user is in arrears. In recent years, with the continuous development of business, the boss system of telecom enterprises has been upgraded and improved. Now it covers customer service systems, resource management systems, and interfaces with financial units. After years of development, the company has been able to support the quasi-real-time billing capability based on the telephone bill, but there is a considerable risk that the billing method is based on the telephone bill at the same time. Controlling the risk of arrears has become a problem that the company needs to solve immediately. By using the credit control ability of boss system, combining the charging ability and the characteristic recognition ability of customers with high default risk, the paper realizes the risk control of users and businesses with high overdue charges risk. The function of risk control in this paper includes: realizing the identification of high default risk, providing the ability to distinguish user / business control, enhancing the stability of the system. Establish the system running KPI index to improve the system management ability; enhance the accuracy of the system to establish the basis for accounting results as the final accounting module input data; increase the log function to meet the system audit requirements.
【学位授予单位】：北京邮电大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F626;TP315

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