道路客运融入综合运输服务的对策及效果评价研究

发布时间：2018-06-03 02:18

本文选题：综合运输服务 + 道路客运　；参考：《长安大学》2017年硕士论文

【摘要】：随着我国综合运输体系的发展,交通运输业基础设施已日渐成熟。良好的基础设施和居民生活水平的提高使得旅客需求向着个性化、多层次发展,迫切需要衔接顺畅、一体化的综合运输服务。《综合运输服务“十三五”发展规划》的出台标志着我国交通运输业进入建设和服务并重的时期。服务作为交通运输业的“产品”,是建设综合运输体系的根本目的。道路运输作为综合运输服务中需求最多、运量最大,与旅客生活联系最直接、最密切的运输方式,具有通达度深、服务面广、机动灵活等特点,除了可以提供干线运输服务外,还可以为民航、铁路、水运提供客流集散服务,在综合运输服务中具有不可替代的地位。但目前道路客运并未很好地融入综合运输服务,存在很多问题。道路客运应以何种对策融入综合运输服务,和其他运输方式协调发展,为旅客提供全过程、一体化的综合运输服务至关重要。本文在分析综合运输服务内涵的基础上,从出行链视角出发,以旅客全程服务为导向分析了旅客需要的服务,将服务归纳为运输服务、票务服务、信息服务和换乘服务四大类。在此基础上分析了各项服务中道路客运未融入的表现,进而从制度、设施、信息和运输组织四方面分析了未融入的原因。构建融入对策的效果评价体系,选取评价指标和评价方法对对策的实施效果进行定量评价。最后以陕西省为例,分析道路客运融入综合运输服务的现状并对现状进行了评价。从制度融合、设施融合、信息融合和运输组织融合四方面,结合现状提出道路客运融入综合运输服务的对策。采用问卷调查法,收集数据,利用基于AHP的模糊综合评价法对融入对策的效果进行评价,并和现状进行对比分析,验证了对策的有效性和可行性。结果表明陕西省道路客运和铁路、民航等合作开展旅客联程运输服务,开通差别化运输服务,建立综合运输服务信息平台,建设综合客运枢纽,建立综合票务信息平台这五项对策都能够促进道路客运融入综合运输服务。其中开展旅客联程运输服务的效果最为明显。结论为道路客运融入综合运输服务提供了理论依据,对现实有一定的指导意义。
[Abstract]:With the development of our country's integrated transportation system, transportation infrastructure has matured day by day. With the improvement of good infrastructure and the improvement of living standards of residents, the demand of passengers is toward individuation and multi-level development, and it is urgent to link up smoothly. The introduction of the 13th Five-Year Plan of Integrated Transportation Services indicates that China's transportation industry has entered a period of equal emphasis on construction and service. As a product of transportation, service is the fundamental purpose of building a comprehensive transportation system. As a comprehensive transportation service, road transportation has the most demand, the largest volume of transportation, the most direct and close transportation mode with the most direct contact with the passenger life. It has the characteristics of deep accessibility, wide service, flexibility and so on. In addition to providing trunk transport services, road transport can provide trunk transportation services. It can also provide passenger traffic distribution service for civil aviation, railway and waterway, which has an irreplaceable position in the integrated transportation service. But at present, the road passenger transport is not well integrated into the integrated transport service, there are many problems. What countermeasures should be adopted to integrate the integrated transport service with other modes of transport to provide the passengers with the whole process? it is very important to integrate the integrated transport service. Based on the analysis of the connotation of integrated transportation service, this paper analyzes the service needed by passengers from the perspective of travel chain, and classifies the service into four categories: transportation service, ticketing service, information service and transfer service. On this basis, the paper analyzes the performance of the road passenger transport in various services, and then analyzes the reasons for the failure from four aspects: system, facilities, information and transportation organization. The evaluation system is constructed and the evaluation index and evaluation method are selected to evaluate the effect of the strategy quantitatively. Finally, taking Shaanxi Province as an example, the paper analyzes the present situation of road passenger transport integration into integrated transportation service and evaluates the present situation. From the four aspects of system integration, facility integration, information integration and transportation organization integration, combined with the present situation, the countermeasures of road passenger transport integration into integrated transport services are put forward. The method of questionnaire survey was used to collect data and the fuzzy comprehensive evaluation method based on AHP was used to evaluate the effect of integration strategy. The effectiveness and feasibility of the strategy were verified by comparing it with the present situation. The results show that Shaanxi Province has cooperated with road passenger transport, railway and civil aviation to carry out passenger transport services, open differential transport services, establish information platforms for integrated transport services, and build integrated passenger transport hubs. The establishment of integrated ticketing information platform can promote the integration of road passenger transport services. Among them, the effect of passenger transport service is the most obvious. The conclusion provides a theoretical basis for the integration of road passenger transport into integrated transport services, and has certain guiding significance to reality.
【学位授予单位】：长安大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：U492.4;U111

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