上海W船代公司绩效管理问题及对策研究

发布时间：2025-03-15 00:31

　　合理的绩效管理对于企业发展是非常重要的,本文通过对上海威华船代公司公司的绩效管理工作展开调研,提出有效的解决对策,对促进企业更好的发展有着重要的意义。本文通过对国内和国外研究现状的研究,分析公司绩效管理问题及解决对策。从绩效管理概念及特点入手,研究绩效考核相关理论,提出本文主要应用的方法关键绩效指标法。从上海威华船代公司公司基本情况入手,指出船舶代理公司绩效管理的特点以及公司绩效考核体系的现状。针对上海威华船代公司现阶段绩效管理存在的问题和产生问题的原因展开分析。通过调研发现公司在内部流程、客户服务、财务这三个层面存在一定的问题。根据公司绩效管理考核体系的原则和思路,依据关键绩效法分别从内部流程、客户服务、财务这三个关键绩效指标体系进行细化,从而实现绩效管理考核体系的构建,并针对内部流程层面、客户服务层面、财务层面提出相应的对策建议。通过本文的研究,对公司绩效管理的分析,为公司开展有效的绩效管理提出更多合理化的建议。

【文章页数】：87 页

【学位级别】：硕士

【文章目录】：
ACKNOWLEDGEMENTS
ABSTRACT
摘要
Chapter 1 Introduction
    1.1 Background and Significance of Research
        1.1.1 Research Background
        1.1.2 Research Significance
    1.2 Research Methodology
        1.2.1 Literature Review
        1.2.2 Case Study
        1.2.3 Interview
    1.3 Organization of the Thesis
Chapter 2 Literature Review
    2.1 Performance Management Concepts and Features
        2.1.1 Management by Objectives
        2.1.2 Balanced Scorecard Method
        2.1.3 Key Performance Assessment Method
    2.2 Previous Studies of the Performance Management
        2.2.1 Domestic Studies
        2.2.2 Foreign Studies
        2.2.3 Review of Domestic and Foreign Research
    2.3 Key Performance Indicator Method (KPI)
    2.4 Analytic Hierarchy Process
    2.5 Summary
Chapter 3 Case Description
    3.1 Industry Background
    3.2 Shanghai W Shipping Agency
        3.2.1 Company Profile
        3.2.2 Mission, Vision and Strategy
        3.2.3 Organizational Structure
        3.2.4 Staffing Information
        3.2.5 Shipping Operation Department
    3.3 Performance Management of Shanghai W Shipping Agency
        3.3.1 Characteristics of Performance Management of Shipping Agency Companies
        3.3.2 Brief Description of the Company's Current Performance Management System
    3.4 Problems of Performance Management of Shipping Operation Department
        3.4.1 Poor Connection of Performance Management and Corporate Strategy
        3.4.2 Uncertainty of Performance Evaluation Indicators
        3.4.3 Untimely Feedback of Performance Results
        3.4.4 Long Evaluation Period of Performance
        3.4.5 No Significant Improvement on Performance
    3.5 Summary
Chapter 4 Case Analysis
    4.1 Performance Appraisal System of Shipping Operation Department
        4.1.1 Application of KPI in Performance Assessment of Shipping Operation Department
        4.1.2 Analysis of Key Performance Indicators of Shipping Operation Department
    4.2 Construction of Key Performance Indicator
        4.2.1 Construction Process
        4.2.2 Indicator Establishment, Setting and Review
    4.3 Causes for Problems of Performance Management of Shipping Operation Department
        4.3.1 Causes for Poor Connection of Performance Management and Corporate Strategy
        4.3.2 Causes for Uncertainty of Performance Appraisal Indicators
        4.3.3 Causes for Long Assessment Period of Performance
        4.3.4 Causes for No Significant Improvements on Performance
    4.4 Summary
Chapter 5 Suggestions
    5.1 Construction Principles of Performance Management System
    5.2 Construction Ideas of Performance Management System
    5.3 Countermeasures for Departmental Performance Management System
        5.3.1 Continuous Tracking of Departmental Performance
        5.3.2 Feedback and Improvement of Departmental Performance
        5.3.3 Results Application of Departmental Performance
        5.3.4 Unification of Ideas Through Training
    5.4 Summary
Chapter 6 Conclusions and Limitations
REFERENCES



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