基于多平台银行预约排队系统的研究与应用

发布时间：2018-10-31 21:22

【摘要】：如今银行排队在日常生活中已经成为一种很普遍的现象,但银行客户普遍对银行办理业务长时间排队等待的现象感到不满。长时间的排队等待不仅降低用户的体验感,更增大了银行客户的流失率。虽然如今去银行营业厅办理业务也可以通过排队机取得号票,但这种传统必须前往银行营业大厅,无法进行业务预约的方式仍有一定的麻烦。针对银行预约排队的问题,笔者根据实际工作需要,以农村信用合作社为例,提出了一套包括Android、IOS、手机Wap网站、PC端Web网站、PC应用程序和微信公众平台为基础的多平台银行预约排队系统。本套系统主要分为：注册、登录、银行网点查询、ATM查询、业务预约排队、路径导航和投诉建议等众多功能。基于多平台的银行预约排队系统分为客户端和服务器端两部分。客户端中的Android和IOS通过采用最新的HTML5和HTML5+语言,通过Hbuilde r平台进行开发,借助内置百度地图实现了用户定位、ATM和银行网点查询、路径导航等功能,采用云打包一键实现手机客户端的跨平台开发和近乎原生的完美性。手机wap网站、PC Web网站、PC应用程序和服务端都是采用C#语言和.net技术实现。其中手机wap网站即使在户外,依旧可以无需下载任何客户端,只需打开手机网站,仍能看到与客户端相似的界面,适合各类不同手机屏幕的页面,立刻进行快速便捷的预约排队功能,这种目前较为流行的方法不仅避免了手机兼容性的问题,更能缓解下载并安装各类APP占用手机内存的问题。而PC应用程序这种winform的开发,主要是为了方便目前仍喜欢前往营业厅,或上了年龄的中老年人,只需在银行大厅内一键点击,或通过营业大厅内大堂经理的帮助,便可利用排队叫号机上的PC应用程序实现相同的排队叫号方式。在本套多平台系统中还采用了目前最为流行的微信公众平台,通过微信发布的API采用分层和模块化的设计,使用户只需一键关注即可轻松预约排队。服务器通过使用ECS,使本套系统的处理能力能够弹性收缩,且简单高效,安全可靠。本项目通过PowerDesigner建模工具不仅建立了更加直观和易于理解的模型,更优化了银行预约排队系统的数据库设计,为多平台银行预约排队的信息系统创建了一个概念化的数据模型。本套多平台银行预约排队系统能从根本上解决各类不同人群,使用不同设备,不同年龄段用户的需求。
[Abstract]:Nowadays, bank queuing has become a very common phenomenon in daily life, but bank customers are generally dissatisfied with the phenomenon of banks waiting in line for a long time. Long queues not only reduce the experience of users, but also increase the loss rate of bank customers. Although it is now possible to get a ticket through a queuing machine to go to the bank's business hall, this tradition must go to the bank's business hall, and there is still some trouble in the way of making a business reservation. In order to solve the problem of bank reservation queuing, the author takes the rural credit cooperative as an example to put forward a set of Wap website of Android,IOS, mobile phone and Web website of PC terminal. PC applications and WeChat Public platform-based multi-platform banking reservation queuing system. The system is mainly divided into: registration, login, bank network query, ATM query, business reservation queuing, path navigation and complaint advice and many other functions. The bank reservation queuing system based on multi-platform is divided into two parts: client and server. The Android and IOS in the client are developed by using the latest HTML5 and HTML5 language, and through the Hbuilde r platform. With the help of the built-in Baidu map, the functions of user positioning, ATM and bank node query, path navigation and so on are realized. Using cloud packaging one-click to achieve mobile phone client cross-platform development and near native perfection. The mobile phone wap website, PC Web website, PC application program and service end are implemented by C # language and. Net technology. Even if the mobile phone wap website is outdoors, it can still be downloaded without downloading any client, just open the mobile phone website, still can see the interface similar to the client, suitable for different kinds of mobile phone screen pages, The current popular method not only avoids the problem of mobile phone compatibility, but also alleviates the problem of downloading and installing all kinds of APP to occupy mobile phone memory. And the development of the PC application, such winform, is mainly for the convenience of still going to the business hall at present, or the middle and old people of age, just click on one button in the bank hall, or through the help of the lobby manager in the business hall. The same queuing mode can be realized by using the PC application of the queueing station machine. In this multi-platform system, the most popular WeChat public platform is also used. The API published by WeChat adopts a layered and modular design, so that users can easily book a queue with only one click of attention. Through the use of ECS, the server can flexibly shrink the processing power of the system, simple and efficient, safe and reliable. This project not only establishes a more intuitive and easy to understand model through PowerDesigner modeling tool, but also optimizes the database design of bank reservation queuing system, and creates a conceptual data model for multi-platform bank reservation queuing information system. The multi-platform bank reservation queuing system can fundamentally solve the needs of different groups of people, using different equipment, different age groups.
【学位授予单位】：郑州大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：O226

【相似文献】