农村信用社叫号与业务预处理系统优化与实现
发布时间：2019-03-02 09:21
【摘要】：随着人们对金融行业的需求日益提升,办理的业务种类也日趋增多。特别是很多位于乡镇地区的农村信用社,除了要提供传统的存/取款、汇款、缴水电费、理财等业务外,还肩负着医保、社保等众多社会服务职责,这些需求使得其营业网点的柜台服务压力日益增大。再加上现在金融安全越来越被重视,银行在业务流程上也变得越来越繁杂。随着触屏式取号排队机的广泛使用,客户来到银行后需要先取号,再等待柜员进行叫号,也进一步加剧了等待人员多的现象。因此,只有更好地提升叫号排队的效率,更加科学地安排客户的业务办理、让客户在等待叫号的同时完成一些必要的准备工作,才能更好地提高柜面的服务效率,提升服务的质量。针对农村信用社客户服务现状,本文展开了相关的研究,主要工作和成果如下:1.从信用社流程的要求和客户操作便利性出发,进行了信用社业务预处理系统的功能与需求分析,为提高信用社客户服务效率的叫号与预处理系统的设计提供了依据。2.设计实现了根据实际业务分类的前端取号系统,并开发了与之对应的具体业务自助填单预处理系统,在优化了取号的业务队列的同时通过两者的优化配合,最大限度地利用客户的排队等候时间,通过预处理系统完成如自助填写业务表单等准备工作。3.设计和优化了预处理系统前端数据库和后端柜面业务处理数据/报表接口的交互流程,一方面加快了系统的处理速度,优化了数据库的资源占用,也降低了数据传输错误率,进一步缩短客户在柜台办理业务的时间,从而提高银信用社整体服务效率。本文较为详细地阐述了开发的信用社业务预处理系统、相关数据库以及主要功能模块的设计与实现的过程,以及系统的硬件组成与对应的功能,并对主要业务模块进行了测试,测试结果初步达到预设目标。今后将以此系统为基础,进一步开发更为智能的自助式柜面服务系统,最终实现无人式营业网点,提高信用社服务效率。
[Abstract]:With the increasing demand for the financial industry, the types of business are also increasing. In particular, many rural credit cooperatives located in villages and towns, in addition to providing traditional savings / withdrawals, remittances, water and electricity payments, financial management, and so on, also shoulder the responsibilities of many social services, such as health insurance, social security, and so on. These demands make the counter service pressure of its business branch increasing day by day. In addition, financial security is now more and more important, banks in the business process has become more and more complex. With the widespread use of touchscreen queue machines, customers need to pick up numbers first after coming to the bank, and then wait for teller to call numbers, which further aggravates the phenomenon of waiting for more people. Therefore, only by better improving the efficiency of the call queue, more scientifically arranging the customer's business, and allowing the customer to complete some necessary preparatory work while waiting for the call, can the service efficiency of the counter be improved better. Improve the quality of service. In view of the current situation of customer service in rural credit cooperatives, this paper has carried out related research, the main work and achievements are as follows: 1. Starting from the requirement of credit cooperative process and the convenience of customer operation, this paper analyzes the function and requirement of the credit cooperative business pretreatment system, which provides the basis for the design of the call number and pretreatment system for improving the customer service efficiency of credit cooperatives. 2. The front-end numbering system according to the actual service classification is designed and realized, and the corresponding service self-service filling-in pre-processing system is developed. The service queue of the fetching number is optimized at the same time through the optimization cooperation between the two. Make the best use of the customer's waiting time to complete the preparatory work such as self-help filling out the business form through the pre-processing system. 3. The interactive flow of pre-processing system front-end database and back-end counter service processing data / report interface is designed and optimized. On the one hand, the processing speed of the system is speeded up, the resource occupation of the database is optimized, and the error rate of data transmission is reduced. Further shorten the customer at the counter business time, thereby improving the overall service efficiency of the Bank Credit Union. This paper describes in detail the process of designing and realizing the pre-processing system of credit cooperative business, the related database and the main functional modules, as well as the hardware composition and corresponding functions of the system, and tests the main business modules. The test results reach the pre-set goal. In the future, based on this system, a more intelligent self-service counter service system will be further developed to achieve unmanned business outlets and improve the service efficiency of credit cooperatives.
【学位授予单位】：浙江工业大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52
[Abstract]:With the increasing demand for the financial industry, the types of business are also increasing. In particular, many rural credit cooperatives located in villages and towns, in addition to providing traditional savings / withdrawals, remittances, water and electricity payments, financial management, and so on, also shoulder the responsibilities of many social services, such as health insurance, social security, and so on. These demands make the counter service pressure of its business branch increasing day by day. In addition, financial security is now more and more important, banks in the business process has become more and more complex. With the widespread use of touchscreen queue machines, customers need to pick up numbers first after coming to the bank, and then wait for teller to call numbers, which further aggravates the phenomenon of waiting for more people. Therefore, only by better improving the efficiency of the call queue, more scientifically arranging the customer's business, and allowing the customer to complete some necessary preparatory work while waiting for the call, can the service efficiency of the counter be improved better. Improve the quality of service. In view of the current situation of customer service in rural credit cooperatives, this paper has carried out related research, the main work and achievements are as follows: 1. Starting from the requirement of credit cooperative process and the convenience of customer operation, this paper analyzes the function and requirement of the credit cooperative business pretreatment system, which provides the basis for the design of the call number and pretreatment system for improving the customer service efficiency of credit cooperatives. 2. The front-end numbering system according to the actual service classification is designed and realized, and the corresponding service self-service filling-in pre-processing system is developed. The service queue of the fetching number is optimized at the same time through the optimization cooperation between the two. Make the best use of the customer's waiting time to complete the preparatory work such as self-help filling out the business form through the pre-processing system. 3. The interactive flow of pre-processing system front-end database and back-end counter service processing data / report interface is designed and optimized. On the one hand, the processing speed of the system is speeded up, the resource occupation of the database is optimized, and the error rate of data transmission is reduced. Further shorten the customer at the counter business time, thereby improving the overall service efficiency of the Bank Credit Union. This paper describes in detail the process of designing and realizing the pre-processing system of credit cooperative business, the related database and the main functional modules, as well as the hardware composition and corresponding functions of the system, and tests the main business modules. The test results reach the pre-set goal. In the future, based on this system, a more intelligent self-service counter service system will be further developed to achieve unmanned business outlets and improve the service efficiency of credit cooperatives.
【学位授予单位】：浙江工业大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52
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