市场化改革中公众感知的公共服务有效提供模式实证研究——以四所高校食堂为例
发布时间：2018-08-03 15:04
【摘要】：以高校为例,基于公众感知质量和感知价值等感知绩效的差异性分析了哪些市场化改革模式更加有效,以判断不同服务模式的特点和作用,判断哪些市场化改革模式更适合公益性强的服务机构。通过对四所高校食堂的实证研究发现:混合提供模式比单纯合同外包模式更加有效;在同一个部门内部,服务外包与自制模式在公众感知绩效方面,没有显著差异性;合同外包的程度影响了服务绩效,自制与外包混合的模式比较适合于公益性强的公共机构。
[Abstract]:Taking colleges and universities as an example, based on the differences of perceived performance, such as public perception quality and perceived value, this paper analyzes which market-oriented reform models are more effective to judge the characteristics and functions of different service models. Judge which market-oriented reform model is more suitable for public welfare service institutions. Through the empirical study of four university canteens, it is found that the mixed provision model is more effective than the simple contract outsourcing mode, and there is no significant difference between the service outsourcing model and the self-made model in the public perception performance in the same department. The degree of contract outsourcing affects service performance. The model of self-made and outsourced is more suitable for public organizations with strong public welfare.
【作者单位】： 对外经济贸易大学公共管理学院;中共上海市委党校地方治理创新协同研究中心;中国海关博物馆人事保卫部;
【基金】：教育部人文社会科学研究一般资助项目(2013YJA630061) 国家社会科学基金资助项目(14BZZ066)
【分类号】：C912.6
，
本文编号：2162123
[Abstract]:Taking colleges and universities as an example, based on the differences of perceived performance, such as public perception quality and perceived value, this paper analyzes which market-oriented reform models are more effective to judge the characteristics and functions of different service models. Judge which market-oriented reform model is more suitable for public welfare service institutions. Through the empirical study of four university canteens, it is found that the mixed provision model is more effective than the simple contract outsourcing mode, and there is no significant difference between the service outsourcing model and the self-made model in the public perception performance in the same department. The degree of contract outsourcing affects service performance. The model of self-made and outsourced is more suitable for public organizations with strong public welfare.
【作者单位】： 对外经济贸易大学公共管理学院;中共上海市委党校地方治理创新协同研究中心;中国海关博物馆人事保卫部;
【基金】：教育部人文社会科学研究一般资助项目(2013YJA630061) 国家社会科学基金资助项目(14BZZ066)
【分类号】：C912.6
，
本文编号：2162123
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