Z集团EAP服务流程及效果评估研究

发布时间：2018-03-02 13:11

本文选题：员工帮助计划　切入点：心理健康　出处：《南京师范大学》2014年硕士论文　论文类型：学位论文

【摘要】：z集团为煤矿生产型企业,员工工作压力大,心理健康状况急需得到关注,故引进了EAP服务项目。本课题一方面对EAP的服务流程进行梳理,同时采用EMHS问卷和SCL-90问卷,通过抽样调查和访谈的形式,调查Z集团员工的整体心理健康状况,并对EAP实施前后的效果进行评估。通过访谈,了解员工对EAP项目的感受和期望,了解员工当前面临的主要困扰和应对方式,为制定EAP服务方案提供参考。项目实施前,通过EMHS问卷调查发现,员工的认知特征低于平均水平,焦虑水平和生活事件影响明显高于平均水平；心理健康状况在年龄、文化程度和工作年限上存在差异。项目结束后,评估结果发现,员工在认知特征、心理特征维度得到显著提升,然而生活事件对员工心理健康的影响仍较大。经过2012～2013为期一年的EAP服务和项目评估,主要结论如下： (1)员工当前心理健康状况整体较好,但仍需给予更多的关怀和帮助。 (2)虽然员工应对压力的方式较多,但寻求专业人员帮助的比例过低。 (3)EAP项目实施效果明显,但仍需进一步提升和完善服务质量。 (4)员工对EAP项目的期望很高,全面提升服务质量任重道远。
[Abstract]:Z Group is a coal mine production enterprise, staff work pressure, mental health needs attention, so the introduction of EAP service project. On the one hand, this paper combs the service flow of EAP, at the same time, adopts EMHS questionnaire and SCL-90 questionnaire, through sample investigation and interview, to investigate the overall mental health status of Z group employees, and evaluate the effect of EAP before and after the implementation. Through the interview, we can understand the staff's feeling and expectation to the EAP project, understand the main puzzles and coping styles that the employees are facing at present, and provide the reference for the formulation of the EAP service scheme. Before the project is implemented, we can find out through the EMHS questionnaire survey. The cognitive characteristics of employees were lower than average, anxiety and life events were significantly higher than average, mental health status was different in age, education and working life. The dimensions of cognitive and psychological characteristics of employees have been significantly improved, but life events still have a greater impact on the mental health of employees. Following a one-year evaluation of EAP services and projects in 20122013, the main findings are as follows:. 1) the overall mental health status of employees is better, but more care and help are needed. Although employees respond to stress in many ways, the proportion of people seeking professional help is too low. The effect of EAP project is obvious, but the service quality still needs to be improved. 4) the expectation of the EAP project is very high, and it is a long way to improve the service quality.
【学位授予单位】：南京师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：B842

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