利用TRIZ工具建构新服务流程

发布时间：2018-03-29 09:35

本文选题：TRIZ工具　切入点：新服务流程　出处：《企业管理》2017年06期

【摘要】：正实现"简,而未减"的产品或服务流程设计。"简,而未减"是苹果iP ad Mini几年前的广告文案,一时间简约设计蔚然成风。然而如何简化设计而不减损顾客价值,却是各企业秘而不宣的黑盒子。作为国际创新领域的重要方法,TRIZ针对这个问题能够提供两项利器:功能模型分析及裁减规则。借助这两个工具,企业界可以思考并实现"简,而未减"的产品或服务流程设计。
[Abstract]:The design of a product or service process that is "simple, not reduced" is the ad copy of Apple's IP ad Mini a few years ago, and minimalist design becomes a fashion in a single time. However, how to simplify design without compromising customer value, As an important method in the field of international innovation, Triz can provide two powerful tools for solving this problem: functional model analysis and reduction rules. With these two tools, the business community can think and realize "Jane," Without minus "the design of the product or service flow."
【作者单位】：南开大学商学院;燕山大学经济管理学院;
【基金】：河北省科技厅软科学项目(16455305D) 河北省社会科学基金项目(HB15GL019)的阶段性成果
【分类号】：F274;F721

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