基于USSD技术的手机名片业务系统设计与实现

发布时间：2018-06-01 15:37

本文选题：手机名片业务 + 客户服务　；参考：《复旦大学》2013年硕士论文

【摘要】：随着生活节奏的加快,人们越来越依赖手机,而一些恶意呼叫和广告外呼的出现,使得人们不敢轻易接听陌生号码的来电；这在规避风险的同时,也把一些有用的来电给过滤掉了。手机名片业务系统支持用户可以自行设置个性化的名片信息和拒接后的场景提示信息。同时,在通话过程中采用USSD技术,可以实现当主叫用户发起呼叫且触发到业务平台后,系统自动将主叫的个性化名片即时弹屏到被叫手机上,被叫用户可以选择接听或进行拒接,在拒接后的同时,系统自动将被叫预先设置的个性化场景信息弹屏到被叫手机上,供被叫选择回复。首先分析了安徽联通在客户服务过程中所面临的现状和问题,指出了用户的需求,进而明确了基于USSD (Unstructured Supplementary Service Data,非结构化补充业务数据)技术开发手机名片业务系统的必要性。在此基础上,讨论了系统平台的用户注册和注销、名片管理和定制、语音交互管理、运维统计、计费、企业信息管理及呼转设置等主要功能,分析了用户对情景管理,情景自录、用户与系统平台和企业平台之间消息交互以及后台审核等主要流程。然后分析了系统基于分布式的SOA架构,对工VR(互动式语音应答)子系统、USSD消息处理等子系统进行详细设计,其中基于USSD重点讨论了手机名片业务逻辑设计、USSD网关的安全设计等核心内容。最后对手机名片业务系统的可扩展性和系统的投资效益进行分析。
[Abstract]:As the pace of life accelerates, people rely more and more on mobile phones, and the emergence of some malicious calls and ad calls makes people afraid to easily answer calls from unfamiliar numbers; this avoids risks at the same time, Some useful calls have also been filtered out. The business card system supports the user to set up the personalized business card information and the scene prompt information after rejection. At the same time, when the calling user initiates the call and triggers the call to the business platform, the system can automatically screen the calling card to the called mobile phone by using USSD technology. The called user can choose to answer or reject, and at the same time, the system automatically will be called a pre-set personalized scene information screen to be called on the mobile phone, for being called to choose to reply. This paper first analyzes the current situation and problems faced by Anhui Unicom in the process of customer service, points out the needs of users, and then clarifies the necessity of developing mobile phone business card service system based on USSD / unstructured Supplementary Service Data, unstructured supplementary service data) technology. On this basis, the main functions of the system platform, such as user registration and cancellation, business card management and customization, voice interactive management, operation and maintenance statistics, accounting, enterprise information management and call transfer setting, are discussed. Scenario self-recording, message interaction between user and system platform and enterprise platform, background audit and other main processes. Then, the system based on distributed SOA architecture is analyzed, and the system is designed in detail, such as interactive voice response subsystem, such as message processing subsystem. The security design of the business card service logic design and the security design of USSD gateway based on USSD are discussed in detail. Finally, the expansibility of the business card business system and the investment benefit of the system are analyzed.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：TP311.52

【共引文献】