服务型政府背景下我国基层公务员公共服务能力研究

发布时间：2018-03-02 23:12

本文选题：服务型政府　切入点：基层公务员　出处：《南京师范大学》2014年硕士论文　论文类型：学位论文

【摘要】：公务员是公共权力和政府职能的履行者,公务员能力是政府能力的集中体现,公务员能力的高低直接决定了政府的行政效率的高低。而作为直接面向人民群众、国家各项政策法规的执行者和公共服务的提供者、处于政府行政机关最底层的广大基层公务员,其能力建设也越来越受重视。当前,我国正在大力建设服务型府,其公民本位的服务理念自然对公务员尤其是基层公务员的公共服务能力提出了新的要求。因此,对基层公务员公共服务能力进行研究,对于我国服务型政府的构建意义重大。本文主要分为四个部分。第一部分：服务型政府和基层公务员概念和特征的界定,归纳了公共服务的具体内容,阐明了公共服务能力对于基层公务员的重要性,以及相关理论基础,主要包括新公共管理理论、新公共服务理论、公共部门人力资源能力理论以及街头官僚理论。第二部分是基层公务员公共服务能力的提出,先是对现行我国公务员通用能力标准框架进行分析,结合街头官僚理论,以这两个为依据提出基层公务员公共服务能力标准框架。第三部分：概括了我国基层公务员公共服务能力存在的问题,并分析了这些问题存在的原因。第四部分：为适应服务型政府的需要,从思想、制度等多个方面提出了加强基层公务员公共服务能力的相关对策。
[Abstract]:Civil servant is the executor of public power and government function. The ability of civil servant is the concentrated embodiment of government ability. The ability of civil servant directly determines the administrative efficiency of government. The executors of various policies and regulations of the state and the providers of public services, the majority of grass-roots civil servants at the bottom of the government administrative organs, are paying more and more attention to their capacity-building. At present, our country is vigorously building service-oriented government, Therefore, the research on the public service ability of grass-roots civil servants is of great significance to the construction of service-oriented government in our country. This paper is mainly divided into four parts. The first part: the definition of the concept and characteristics of service-oriented government and grass-roots civil servants, summed up the specific content of public service, and clarified the importance of public service capacity for grass-roots civil servants. And the related theoretical basis, including the new public management theory, the new public service theory, the theory of human resources capacity of the public sector and the theory of street bureaucracy. First of all, an analysis of the current standard framework for the common competence of civil servants in China, combined with the theory of street bureaucrats, On the basis of these two, the paper puts forward the standard framework of public service ability of grass-roots civil servants. Part three: summarizes the problems existing in the capacity of public service of grass-roots civil servants in our country. Part 4th: in order to meet the needs of service-oriented government, the author puts forward the relevant countermeasures to strengthen the public service capacity of grass-roots civil servants from the aspects of ideology, system and so on.
【学位授予单位】：南京师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：D630.3

【参考文献】