鹤岗市住宅小区物业管理中的政府行为研究

发布时间：2018-09-03 11:21

【摘要】：住宅小区物业管理事关民生,是当前和谐社会建设的焦点问题。住宅小区物业管理实施三十余年来,在促进国民经济发展、提升居民居住水平的同时,与物业管理相关的矛盾纠纷也呈现出复杂多样的趋势,大量事实表明,这些矛盾纠纷的形成,与政府行为的失范不无关系。在当今社会转型期,要解决好物业管理中的多元利益冲突,推进住宅小区物业管理行业的良性发展,必须进一步规范和优化政府行为,准确定位政府在住宅小区物业管理中的职能,以及政府在住宅小区物业管理中所应该扮演的角色,明确政府权力的界限,为物业管理的发展创造一个良好的空间。本文选取黑龙江省鹤岗市为样本,对住宅小区物业管理中的政府行为进行了研究探讨。首先阐述了基于政府层面的住宅小区物业管理的研究背景、研究意义和研究目的,以及国内外对于住宅小区物业管理中政府行为的研究现状。其次,介绍了住宅小区物业管理中政府行为的相关概念,并对本文所运用的公共选择理论、公共治理理论、公共物品理论、善治理论及有限政府理论进行了简要介绍。第三,以鹤岗市为例,探讨了鹤岗市住宅小区物业管理中的政府行为现状及存在问题分析。第四,从公共管理角度,设计了住宅小区物业管理政府行为公众满意度模型,构建了鹤岗市住宅小区物业管理中政府行为公众满意度指标体系,并对鹤岗市住宅小区物业管理中公众对政府行为的满意度进行了分析。在此基础上,就如何优化鹤岗市住宅小区物业管理中政府行为进行了对策研究,以期能够更好的提升政府在住宅小区物业管理方面的服务水平,使政府行为从整体上达到最优,最大程度提高政府在住宅小区物业管理中的服务质量和社会公众的满意程度。
[Abstract]:Residential estate management is the focus of the construction of a harmonious society. In the past thirty years, the property management in residential areas has promoted the development of national economy and the living level of residents, and at the same time, the contradictions and disputes related to property management have also shown a complex and diverse trend. A large number of facts show that, The formation of these contradictions and disputes has something to do with the anomie of government behavior. In today's social transition period, in order to solve the multiple conflicts of interest in property management and promote the benign development of residential property management industry, we must further standardize and optimize government behavior. In order to create a good space for the development of the real estate management, the function of the government in the residential property management and the role that the government should play in the management of the residential property should be accurately located, and the boundaries of the government power should be clearly defined in order to create a good space for the development of the real estate management. This paper selects Hegang City of Heilongjiang Province as a sample to study the government behavior in residential property management. Firstly, the background, significance and purpose of the research on residential property management based on government level, and the current situation of research on government behavior in residential district property management at home and abroad are expounded. Secondly, this paper introduces the related concepts of government behavior in residential property management, and briefly introduces the theories of public choice, public governance, public goods, good governance and limited government used in this paper. Thirdly, taking Hegang City as an example, this paper discusses the current situation and existing problems of government behavior in residential district property management in Hegang City. Fourth, from the perspective of public management, the paper designs the public satisfaction model of government behavior in residential district property management, and constructs the public satisfaction index system of government behavior in Hegang residential district property management. It also analyzes the satisfaction of the public to the government behavior in the residential district property management of Hegang City. On this basis, how to optimize the government behavior in residential property management in Hegang City is studied in order to improve the service level of the government in the residential property management, and make the government behavior achieve the best overall. To maximize the government in residential property management service quality and public satisfaction.
【学位授予单位】：东北林业大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F299.233.47;D630

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