E律师事务所业务精细化管理研究

发布时间：2018-02-25 01:35

本文关键词： 精细化管理业务管理 ISO9000 成熟度模型 E律师事务所　出处：《广东财经大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着经济的发展和社会的进步,人们对于法律服务的需求越来越来强烈;同时,律师行业的竞争越来越激烈。对于律师事务所而言,为了获取理想的市场竞争优势和地位,必然需要在法律服务的质量上体现出不同寻常之处。而律师事务所的业务管理是其市场竞争的核心因素,如何实施业务管理成为律师事务所必须面对的棘手课题。本文以E律师事务所为例,研究业务精细化管理问题。首先,运用文献调研的方法,分析现有的相关研究成果作为本研究的基础。其次,运用逻辑与归纳的方法,分析E律师事务所的业务管理问题,主要体现在管理理念问题、管理模式问题、管理流程问题和管理绩效问题。而外部竞争和内部管理的需求则促使E律师事务所实施业务的精细化管理。然后,以成熟度模型为蓝本,开发评价指标体系,进行E律师事务所业务精细化管理成熟度的评价,认为其成熟度等级为标准级。最后,依据精细化管理的四个原则(数据量化、可操作性、合理适度、盲点规避),提出E律师事务所业务精细化管理的路径——治理结构优化、人员配备优化、办案精细化和反馈服务精细化,以及实施精细化管理的策略保障——精细化管理文化的培育、精细化管理制度的完善、辅助手段的应用。
[Abstract]:With the development of economy and society, the demand for legal service is becoming more and more intense; at the same time, the competition in the legal profession is becoming more and more intense. For the law firm, in order to obtain the ideal competitive advantage and position in the market, There must be something unusual about the quality of legal services, and the management of the business of law firms is the core factor in their market competition. How to implement business management has become a thorny subject that law firms must face. This paper takes E law firm as an example to study the problem of business fine management. Analysis of the existing research results as the basis of this study. Secondly, the use of logic and induction methods, analysis of E law firm's business management, mainly reflected in the management concept, management model issues, Management process issues and management performance issues. The external competition and internal management requirements prompted E law firm to implement business refinement management. Then, based on the maturity model, an evaluation index system was developed. This paper evaluates the business fine management maturity of E law firm, and considers its maturity level as standard level. Finally, according to the four principles of fine management (data quantification, maneuverability, reasonable and moderate), Blind spot circumvent, put forward E law firm business fine management path-governance structure optimization, staffing optimization, fine case handling and feedback service refinement, And the implementation of meticulous management strategy-the cultivation of fine management culture, the refinement of the management system, the application of auxiliary means.
【学位授予单位】：广东财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D926.5

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