基于船员满意度的HG公司培训中心船员培训体系研究

发布时间：2018-03-01 09:47

本文关键词： 培训满意度培训体系　出处：《广西师范大学》2017年硕士论文　论文类型：学位论文

【摘要】：企业的发展,靠的是人才驱动,企业的竞争力最终来自企业员工的素质,员工的教育培训是提高员工素质、实施人才开发的重要手段。有效的员工培训有助于完善企业的“造血功能”,增强企业发展的活力和持续发展的动力,确保企业具有核心竞争力,而有效的培训往往是让被培训者(员工)满意的培训。现在关于培训与员工满意度的文献成果主要是培训能有效提高员工知识、技能、态度等员工胜任力综合素质,从而可以满足员工职业发展、自我实现及归属感的需要而能不断提高员工满意度,并实现组织目标。无论是在培训组织期间还是在培训成果的转化应用期,员工都会以自己的实际感受与其期望值进行不断比较,即不断确认满意度情况来评价、评估参与的培训。可见,员工满意度高的培训应当是我们追求的目标,建设让员工满意的培训体系是企业提高培训效果、实现培训目标的必然选择。HG公司培训中心是一家大型航运企业在华南地区的船员培训中心,负责企业在华南地区船员的各项培训工作。从目前HG公司培训中心开展的船员培训工作来看,培训中心主要存在培训针对性不强、实效性不高和培训服务水平不令人满意等问题,从而影响到船员对培训满意度的评价。为了提升该公司的培训工作,本文以企业培训与员工满意度的相关理论为基础,通过对培训船员开展培训问卷调查和个别访谈的形式,深入了解船员的培训现状与船员期望的培训两者间的差距,经研究,主要发现有三大问题:1.教职员工整体专业素质不高;2.船员教学培训组织工作实施不规范;3.船员培训工作整体投入建设不足。然后,以船员满意度的理论知识为基础,提出从优化精简组织机构、分析船员培训需求、设计受船员欢迎的培训课程、抓好培训教学过程、优化船员培训绩效评估体系等方面,并提供实施保障的相应资源,努力建设让船员满意的培训体系。本文运用文献阅读的方法,对以往企业培训中心开展培训工作的研究结果进行了回顾,为本文的研究奠定理论基础。通过对HG公司培训中心受训船员的访谈,采用观察法对船员有代表性的培训项目进行全程跟踪和观察,参与听课和培训效果的反应、学习层次的评估环节,力求对整个培训过程进行全方位的了解和分析,并基于船员满意度这个视觉就船员培训体系中存的问题提出相应对策。本文将理论和具体个案相结合,进行分析研究,力求对如何做好企业员工培训工作和加强队伍建设提供一点有益的参考,争取对国内其他企业培训中心培训体系的建设和管理起到一点抛砖引玉的作用。
[Abstract]:The development of an enterprise depends on the talent drive, the competitiveness of the enterprise ultimately comes from the quality of the employees, and the education and training of the employees is to improve the quality of the employees. Effective staff training will help to improve the "hematopoietic function" of the enterprise, enhance the vitality of the enterprise's development and the motive force of its sustainable development, and ensure that the enterprise has core competitiveness. And effective training is often a training that satisfies the trainees (employees). Nowadays, the literature on training and employee satisfaction mainly shows that training can effectively improve the comprehensive qualities of employees' competence, such as knowledge, skills, attitude, etc. Therefore, it can meet the needs of the employee's career development, self-realization and sense of belonging, and can continuously improve the employee's satisfaction and achieve the organizational goal. No matter during the training organization or during the period of conversion and application of the training results, Employees will constantly compare their actual feelings with their expectations, that is, they will constantly confirm their satisfaction to evaluate and evaluate the training they participate in. It can be seen that training with high employee satisfaction should be the goal we pursue. Building a training system that satisfies the employees is the inevitable choice for enterprises to improve the training effect and achieve the training objectives. HG Company training Center is the crew training center of a large shipping enterprise in South China. Responsible for the various training work of the crew of the enterprise in South China. Judging from the crew training work carried out by the training center of HG Company at present, the training center mainly has a lack of pertinence in training. In order to improve the training work of the company, this paper is based on the theory of enterprise training and employee satisfaction, because of the problems such as low effectiveness and unsatisfactory training service level, which affect the evaluation of the training satisfaction of the crew. Through the form of questionnaire survey and individual interview on the training of the training crew, this paper makes a deep understanding of the gap between the present training situation of the crew and the training expectation of the crew. It is found that there are three major problems: 1.The overall professional quality of the teaching staff is not high. 2. The organization of crew teaching and training is not standardized. 3. The whole work of crew training is not fully invested in construction. Then, based on the theoretical knowledge of crew satisfaction, The paper puts forward the following aspects: optimizing and streamlining organization, analyzing crew training needs, designing popular training courses for crew, grasping training teaching process, optimizing performance evaluation system of crew training, and providing corresponding resources for implementation guarantee. In this paper, the author reviews the research results of the training work carried out by the enterprise training center in the past by using the method of literature reading. Through the interview of the trained crew of HG Company training Center, the observation method is used to track and observe the whole course of the representative training project of the crew, and to participate in the response of the class and the training effect. The evaluation link of learning level tries to make a comprehensive understanding and analysis of the whole training process, and based on the vision of crew satisfaction, puts forward the corresponding countermeasures to the problems existing in the crew training system. This paper combines the theory with the concrete cases. Through the analysis and research, the author tries to provide some useful reference for how to do the training work of the enterprise staff and strengthen the construction of the team, and to make a little contribution to the construction and management of the training system of other enterprises in our country.
【学位授予单位】：广西师范大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F552.6

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