某保险集团绩效管理系统运维方案设计与实现

发布时间：2018-04-19 02:38

本文选题：绩效管理系统 + IT运维　；参考：《东华大学》2016年硕士论文

【摘要】：伴随着企业信息化程度的不断提高,IT运维服务在企业的重要性日益提升。为了保证企业的业务信息系统能够高效可靠地提供服务,需要切实可行的运维方案与相应的运维管理系统来提升企业信息部门的运维水平,规范运维流程,从而提高IT服务质量。某保险集团绩效管理系统由东软集团开发,目前该系统在正常运营的同时,也处于二次开发阶段,每一次功能的修改调整都可能带来系统的波动与缺陷,对系统的运维管理带来了更大的挑战。因而,有必要建立完善的运维机制以保障系统的服务水平。为此,本文针对该绩效管理系统的运维需求,提出了相应的系统运维方案,并完成相关运维管理系统的设计与实现。具体的工作内容如下:1)分析当前IT服务管理现状,介绍ITIL的概念与其在国内外的实施情况。在此基础上,结合该绩效管理系统的功能特点、运行环境、使用情况、运维现状,对运维方案的需求进行采集调研与分析,整理得出如系统资产管理、运行日志管理、日常维护管理、服务台、知识库、日志记录等相关功能需求。2)在完成运维方案的需求分析后,对比不同的技术框架、数据库技术、开发环境,选取合适的技术路线。其中,系统整体架构采用J2EE主流开发框架SSH(Struts2+Spring+Hibernate),使用MySQL作为后台数据库,并整合OSWorkflow工作流引擎管理业务流程。3)基于上述的技术选型,对运维管理系统进行概要设计,完成系统总体架构、功能结构、数据库及界面原型的设计工作,细化并完成运维管理系统中各功能模块的详细设计,包含功能业务详述、运维业务流程、OSWorkflow工作流过程配置等工作。4)在需求分析与运维管理系统设计方案的基础上,搭建系统开发框架,编码实现运维管理系统各功能模块,最终完成功能页面的展示与测试工作。结合该运维方案的实际实施情况来看,本文很好地完成了上述工作内容,成功实现了运维管理系统的各项功能指标,有效规范了运维流程,提高了运维效率并促进了当前信息部门的运维水平。
[Abstract]:With the continuous improvement of enterprise information, IT service is increasing in importance of the enterprise. In order to ensure that the business enterprise information system can provide efficient and reliable service, requires the maintenance scheme is feasible and the corresponding operation and maintenance management system to improve the operation level of the enterprise information department, standardized operation and maintenance process, so as to improve the quality of IT service. The performance management system of an insurance group developed by Neusoft group, at present the system in normal operation at the same time, also in the two stages of development, every function changes may bring volatility and the shortcomings of the system, and brings more challenges to the operation and maintenance management system. Therefore, it is necessary to establish a perfect operation mechanism in order to ensure the system's service level. Therefore, the operation according to the requirements of the performance management system, put forward the corresponding system operation scheme, and complete phase Guan Yunwei Design and implementation of management system. The specific contents are as follows: 1) the analysis of the current situation of IT service management, introduce the concept of ITIL and its implementation at home and abroad. On this basis, combined with the features of the performance management system running environment, usage, operation status, the demand for acquisition and maintenance project the investigation and analysis, sort out the system such as asset management, log management, maintenance management, service platform, knowledge base, log records and other related functional requirements of.2) on the demand analysis to complete the operation scheme, technical framework, the comparison of different database technology, development environment, select the appropriate technology. Among them, the overall architecture the system adopts J2EE mainstream development framework SSH (Struts2+Spring+Hibernate), using MySQL as the background database, and the integration of OSWorkflow workflow engine management business process technology selection based on the.3), The outline design of the operation and maintenance management system, complete the overall architecture, system function structure, database design and interface prototype, the detailed design of each functional module and complete the refinement of management system, including business details, operation and maintenance of business processes, OSWorkflow workflow process configuration.4) based on the demand analysis and operation management system design plan, set up the system development framework, and realize the function of encoding operation management system module, finally complete display and test function page. Combined with the actual implementation of the program of the real operation situation, the good completion of the above work, the successful implementation of the various functions of the operation and maintenance management system, effectively regulate the operation process, improve the efficiency of operation and maintenance and improve the operation level of the information department.

【学位授予单位】：东华大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

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