A银行郑州分行前台柜员绩效考核研究

发布时间：2018-06-05 05:41

本文选题：柜员 + 绩效考核　；参考：《西安理工大学》2017年硕士论文

【摘要】：随着金融业的快速发展,商业银行之间的竞争也越来越激烈。银行前台柜员是银行里的重要员工,承担了银行里的大量工作。如何进行绩效考核调动这些员工的工作积极性,是银行面临的重要问题。论文针对A银行郑州分行在前台柜员绩效考核方面存在的问题开展研究工作。首先是提出问题,该部分的研究目的就是明确A银行郑州分行前台柜员的绩效考核现状及存在的问题。为此,本文通过问卷调查和个人访谈来收集数据。调查结果表明,目前A银行郑州分行采用的考核法不适合柜员的绩效考核。绩效考核的方案研究设计是论文的重点,在明确采用平衡计分卡作为柜员绩效考核方法后,分别从封闭式柜员和开放式柜员两个方面提出了柜员的改进绩效考核方案,从财务管理、客户服务、工作流程和培训成长等四个一级指标为基础,设定了若干二级指标,并设定各二级指标的权重,为了使新的改进方案得以顺利实施,本文提出了 A银行郑州分行前台柜员绩效考核改进实施方案结果的应用和保障措施。绩效考核结果应用包括:薪酬调整的应用、职位晋升与岗位调换的应用、培训的应用、职业发展规划的应用。保障措施本文从强化资源保障、建立薪酬激励、加强员工沟通,优化绩效考核管理等方面提出了对应的保障措施。
[Abstract]:With the rapid development of financial industry, the competition between commercial banks is becoming more and more fierce. Bank receptionist is an important employee in the bank, taking on a lot of work in the bank. How to carry on the performance appraisal to mobilize these staff's work enthusiasm, is the important question which the bank faces. This paper focuses on the problems existing in the performance appraisal of front desk teller in Zhengzhou Branch of Bank A. The purpose of this part is to make clear the present situation and problems of the performance appraisal of front desk teller in Zhengzhou Branch of A Bank. Therefore, this paper collects data through questionnaires and personal interviews. The results show that the appraisal method adopted by Zhengzhou Branch of Bank A is not suitable for the performance appraisal of teller. The research and design of performance appraisal scheme is the focus of the paper. After adopting balanced Scorecard as the performance appraisal method of teller, the paper puts forward the improved performance appraisal scheme of teller from two aspects: closed teller and open teller. Based on the four first-level indicators of financial management, customer service, workflow and training growth, a number of secondary indicators have been set and their weights have been set, in order to ensure the smooth implementation of the new improvement programme. This paper puts forward the application and safeguard measures of the result of improving the performance appraisal of front desk teller in Zhengzhou Branch of Bank A. The application of performance appraisal results includes the application of salary adjustment, the application of position promotion and post exchange, the application of training, and the application of career development planning. This paper puts forward the corresponding safeguard measures from the aspects of strengthening the resource guarantee, establishing the salary incentive, strengthening the staff communication, optimizing the performance appraisal management and so on.
【学位授予单位】：西安理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F832.33

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