医患关系、工作满意度对医生组织公民行为的影响

发布时间：2018-07-24 14:17

【摘要】：以997名医生为研究对象,采用实证方法考察了中国医生工作满意度及组织公民行为的维度构成,继而以医患关系为自变量、以工作满意度为中介变量,检验了二者对组织公民行为的影响。结果表明,紧张的医患关系对医生的工作满意度及其组织公民行为各维度均有显著负向影响。工作本身满意度、工作晋升满意度在医患关系与尽责行为之间起到部分中介作用;工作晋升满意度、组织管理满意度在医患关系与运动员精神之间起到部分中介作用;工作晋升满意度、组织管理满意度、执业环境满意度在医患关系与公民道德之间起到完全中介作用;工作晋升满意度、工作回报满意度、组织管理满意度在医患关系与利他主义之间起到部分中介作用。医患关系的改善对于提高医生的工作满意度,进而增进其整体工作绩效具有重要作用。
[Abstract]:Taking 997 doctors as the research object, this paper investigates the dimensionality composition of Chinese doctors' job satisfaction and organizational citizenship behavior by using empirical method, and then regards doctor-patient relationship as independent variable and job satisfaction as intermediary variable. The effects of the two on organizational citizenship behavior were examined. The results showed that the tense doctor-patient relationship had a significant negative effect on doctors' job satisfaction and organizational citizenship behavior. Job satisfaction, job promotion satisfaction play a part of intermediary role between doctor-patient relationship and due diligence behavior, job promotion satisfaction degree and organizational management satisfaction degree play a part intermediary role between doctor-patient relationship and athletes' spirit. Job promotion satisfaction, organization management satisfaction, practice environment satisfaction play a complete intermediary role between doctor-patient relationship and citizen morality, job promotion satisfaction, job reward satisfaction, Organizational management satisfaction plays a part in mediating the relationship between doctors and patients and altruism. The improvement of doctor-patient relationship plays an important role in improving doctors' job satisfaction and improving their overall job performance.
【作者单位】：西安交通大学马克思主义学院;
【基金】：国家社会科学基金项目(12CZZ023) 中国博士后科学基金面上资助项目(2014M560753) 陕西省社会科学基金项目(2014P11)
【分类号】：R197.3

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