政府质量奖对质量管理实践与企业绩效关系的调节效应——基于新制度主义理论

发布时间：2018-09-17 13:00

【摘要】：与以往研究基于权变理论、探讨技术环境对质量管理实践的影响不同,本研究运用新制度主义理论分析制度环境下政府质量奖这一制度因素对质量管理实践与企业绩效的调节效应。首先,以349家推行卓越绩效模式企业为研究对象,检验质量管理实践各因子与企业绩效的关系。其次,应用多群组结构方程模型分析质量管理实践对获奖企业与未获奖企业绩效的差异。实证结果显示,质量管理实践各因子对企业绩效存在显著正向影响,领导支持对企业绩效影响最为显著。政府质量奖作为调节变量效应显著,获奖企业因为组织合法性更高,更容易从利益相关者中获取资源,其质量管理实践各因子对企业绩效的影响均要大于未获奖企业。研究结论进一步丰富了质量管理领域的理论成果,并为企业开展质量管理实践提供具体指导。
[Abstract]:Different from previous researches based on contingency theory, this paper discusses the influence of technological environment on the practice of quality management. This study uses the new institutionalism theory to analyze the regulatory effect of the government quality award on the practice of quality management and enterprise performance under the institutional environment. Firstly, 349 enterprises with outstanding performance model were selected as the research object to test the relationship between the factors of quality management practice and enterprise performance. Secondly, the difference of performance between award-winning enterprises and non-award-winning enterprises is analyzed by using multi-group structural equation model. The empirical results show that the factors of quality management practice have a significant positive impact on corporate performance, and leadership support has the most significant impact on corporate performance. The effect of government quality award as a regulating variable is significant. Because the organization legitimacy is higher and it is easier to obtain resources from stakeholders, each factor of quality management practice has more influence on enterprise performance than the non-winning enterprise. The research results further enrich the theoretical achievements in the field of quality management and provide specific guidance for enterprises to carry out quality management practice.
【作者单位】：华中科技大学管理学院;
【基金】：中央高校基本科研业务费专项资金资助(2016AB027)
【分类号】：F203

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