天安保险公司客户管理系统设计与实现

发布时间：2018-01-23 05:22

本文关键词： 保险公司客户管理客户关系信息系统　出处：《吉林大学》2016年硕士论文　论文类型：学位论文

【摘要】：由于我国的经济体制的独特性,受到了地区发展的限制,很多的保险公司在不同的地区面临的实际情况不同,其单位内部的统一化的信息平台不能完全适应地区发展的需求,在技术方法和市场认识度等方面缺乏一定的创新性和前瞻性,为此,急需对以上问题进行解决。本文系统的设计以天安保险公司沈阳地区的客户关系管理工作为依托,采用了Java技术设计并实现了一个基于Web模式的客户管理系统,旨在解决天安保险公司在沈阳地区经营过程中存在的相关问题,提高企业的客户服务水平和服务质量。基于MVC三层架构和Oracle数据库设计并实现了一个天安保险公司的客户管理系统,涵盖了客户信息管理、客户跟踪管理、客户订单管理等功能子系统,覆盖了保险行业客户管理的重点信息和核心功能,重点解决当前保险客户管理系统功能覆盖不全面、数据收集不够全面、数据录入及维护不便等问题,系统的开发过程中针对用户需求进行详细系统目标设计,根据保险业务流程进行客户管理系统信息化方案的设计。整体的系统设计基于分层的软件理论。系统的设计采用了基于B/S模式的应用程序开发方法,利用Java EE开发技术,主要包括了JSP、Servlet、Java Bean等相关技术,同时采用了Ajax、DOM等Web客户端技术来完成系统的功能实现。本文系统的设计采用了软件开发的标准流程,包括了需求分析、总体设计、系统实现以及系统测试等过程。在系统的开发过程中,严格按照软件工程的相关理论进行研发,基于MVC架构进行设计,最后进行了系统的测试,测试结果符合用户系统,系统可以投入使用。
[Abstract]:Because of the uniqueness of our country's economic system and the limitation of regional development, many insurance companies are faced with different actual conditions in different regions. The unified information platform within the unit can not fully meet the needs of regional development and lack of innovation and foresight in technical methods and market awareness. It is urgent to solve the above problems. The design of this system is based on the customer relationship management in Shenyang area of Tianan Insurance Company. A customer management system based on Web mode is designed and implemented with Java technology in order to solve the problems existing in the operation of Tianan Insurance Company in Shenyang area. Based on MVC three-tier structure and Oracle database, a customer management system of Cheonan Insurance Company is designed and implemented, which covers customer information management. Customer tracking management, customer order management and other functional subsystems, covering the insurance industry customer management key information and core functions, focus on solving the current insurance customer management system functional coverage is not comprehensive. Data collection is not comprehensive, data entry and maintenance is not convenient, the system development process to meet the needs of users to carry out a detailed design of the system objectives. According to the insurance business process, the design of customer management system information scheme. The overall system design based on hierarchical software theory. The system design adopts the application development method based on B / S mode. Using Java EE development technology, including JSP servlet Java Bean and other related technologies, at the same time using Ajax. DOM and other Web client technology to complete the functional implementation of the system. The design of the system adopts the standard flow of software development, including requirements analysis, the overall design. System implementation and system testing process. In the development of the system, strictly in accordance with the software engineering theory of research and development, based on the design of MVC architecture, and finally carried out the system testing. The test results are in accordance with the user system, and the system can be put into use.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52

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