基于O2O电器保养和维修系统的设计与实现

发布时间：2018-12-08 11:43

【摘要】：近年来,互联网经济飞速发展,电子商务模式中发展最为迅速的是线上购买线下消费(OnLine To Off Line,O2O)模式,它将线下的商务机会与互联网结合,让互联网成为线下交易的平台。O2O模式已经影响到各行各业,但是在电器维修和保养领域的发展不是很迅速,即使存在一些O2O模式的应用程序也不可避免的存在各种问题,如服务流程不规范,交易过程不透明,缺乏评价体系等。因此,设计并开发一款满足消费者需求,适应市场发展需要的基于O2O模式的电器保养和维修系统具有重要意义。本文完成的主要工作包括:(1)深入研究了当前O2O电器保养和维修的市场运行状况,根据消费者和商家的消费习惯进行了详细的需求分析,依据软件设计原则对整个系统进行了架构设计;同时,根据用户界面设计原则,设计了一套基于Android系统的用户界面,提供丰富的个性化体验,使操作更加人性化。(2)针对业务需求,对消费者订购服务模块、服务提供商处理订单模块进行了详细设计和实现,合理规划事务,充分利用抢单池容器进行订单处理;研究了移动定位和路径计算算法,结合实际业务进行了算法实现;利用收集的业务数据,实现了有针对性的数据分析和数据分析结果展示,便于用户发现问题,并为网络营销决策提供支持。(3)分别从用户客户端和服务器端进行了功能性和非功能性测试,对系统的核心功能和主要性能指标进行了分析和验证。本文设计和实现的基于O2O电器和维修的电子商务系统已经上线运行,满足了消费者、服务提供商和客户关系管理系统的特定需求,功能较完善,为互联网时代的电器保养和维修业务提供了良好的支撑,并对于相似类型电子商务系统的研发具有参考价值。
[Abstract]:In recent years, with the rapid development of Internet economy, the most rapid development of e-commerce model is the online purchase offline consumption (OnLine To Off Line,O2O) model, which combines offline business opportunities with the Internet. Making the Internet a platform for offline trading. The O2O model has affected all kinds of industries, but not very quickly in the field of electrical repair and maintenance, even if there are some O2O applications there are inevitable problems. If the service flow is not standard, the transaction process is not transparent, lacks the appraisal system and so on. Therefore, it is of great significance to design and develop an O2O-based electrical maintenance and repair system to meet the needs of consumers and market. The main works of this paper are as follows: (1) the current market operation of O2O electrical appliance maintenance and repair is deeply studied, and the detailed demand analysis is carried out according to the consumption habits of consumers and merchants. The architecture of the whole system is designed according to the principle of software design. At the same time, according to the principle of user interface design, a set of user interface based on Android system is designed to provide rich personalized experience and make the operation more humanized. The module of service provider processing order is designed and implemented in detail, and the transaction is planned reasonably, and the order processing is made full use of the container of snatching single pool. The algorithm of mobile location and path calculation is studied, and the algorithm is implemented in combination with the actual service. Using the collected business data, the targeted data analysis and the display of data analysis results are realized, which is convenient for users to discover problems. It also provides support for network marketing decision. (3) functional and non-functional tests are carried out from client and server, and the core functions and main performance indexes of the system are analyzed and verified. The electronic commerce system designed and implemented in this paper, which is based on O2O appliances and maintenance, has been put into operation, which meets the specific needs of consumers, service providers and customer relationship management systems. It provides a good support for the maintenance and repair of electrical appliances in the Internet era, and has reference value for the research and development of similar electronic commerce systems.
【学位授予单位】：中国科学院大学(中国科学院工程管理与信息技术学院)
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：TP311.52

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