四平三奇酒店培训体系优化研究

发布时间：2018-03-01 11:42

本文关键词： 四平三奇酒店培训体系人力资源　出处：《吉林财经大学》2017年硕士论文　论文类型：学位论文

【摘要】：随着我国经济的发展,人们的生活水平不断提升,酒店业也随之蓬勃发展。相对于国内和国外的大多数酒店的硬件设施基础条件上大致趋同的情况下,酒店服务工作的水平、员工工作的工作素质等非硬件的基础条件已经成为国内外酒店行业竞争的关键因素,而在快速发展的酒店行业中,想要拥有自己的核心竞争力,就必须发展自己的非硬件条件。特别是对于我国一些刚刚起步发展,规模较小的酒店,普遍存在基层员工的整体素质较低,而且人员流动性较大的问题。因此,建立一套科学的培训体系,针对基层员工进行有效培训,己成为目前我国二星级酒店面临的难点问题。四平三奇酒店培训体系存在诸多问题,本文以其公司培训体系为研究课题,力求找出问题并提出解决对策。首先,本论文以国内外培训体系相关理论概述为指导,对各个不同类型的酒店培训现状进行了考核和研究,并采用个体访谈的方法和问卷调查的方法进行了调查研究,在此调查研究之后,还对各个酒店自身内外部环境,进行了综合分析和考量。发现酒店现有培训体系下存在的诸多问题,于是笔者深入各个酒店做了进一步的实地考察和调研,亲身感受到了酒店在员工培训体系上存在问题的根结所在。其次,本文在剖析论证酒店培训现状的基础上,结合酒店的实际情况和员工自身的特点,确立了员工培训体系优化的指导思想和原则,对酒店培训需求分析、培训项目设计和培训效果评估进行优化设计。最后,为了保障酒店培训体系较为良好的运行,本文从以下四个方面入手,第一要建立培训指导和督察小组、第二要在酒店员工内部构建出一个学习型的组织文化,第三要加强有效沟通的培训工作,第四是要逐步开展对员工职业生涯管理工作的完善工作,最终确保酒店在培训员工效果和效率方面都能有实实在在的突破和提高。总之,本文旨在让四平三奇酒店的员工培训的体系变的更加的富有效率,希望它通过对自己体系的优化和发展,不断进步趋向成熟。也为我国的二星级酒店提供一个可以参考的样本和发展模式,对酒店业的发展地到领头人的作用。
[Abstract]:With the development of our country's economy, people's living standard is improving constantly, and the hotel industry is booming. Compared with most hotels at home and abroad, the level of hotel service work is similar to that of most hotels' hardware infrastructure. The working quality of employees and other non-hardware basic conditions have become a key factor in the competition of the hotel industry at home and abroad, and in the rapidly developing hotel industry, they want to have their own core competitiveness. We must develop our own non-hardware conditions. Especially for some hotels that have just started to develop and have a relatively small scale, there is generally a problem that the overall quality of grass-roots staff is relatively low and staff mobility is relatively high. The establishment of a scientific training system and effective training for grass-roots staff has become a difficult problem facing two-star hotels in China. There are many problems in the training system of Siping and Sanqi hotels. In this paper, the company training system as a research topic, try to find out the problems and put forward solutions. First, this paper based on the domestic and foreign training system related theories as the guidance, the different types of hotel training status quo has been examined and studied. And using the method of individual interview and questionnaire investigation, after this investigation and research, also to the internal and external environment of each hotel itself, After comprehensive analysis and consideration, we found that there are many problems existing in the existing training system of the hotel, so the author made a further investigation and investigation on various hotels on the spot. I feel the root of the problem in the staff training system. Secondly, on the basis of analyzing and demonstrating the present situation of hotel training, this paper combines the actual situation of the hotel and the characteristics of the staff. The guiding ideology and principles of staff training system optimization are established, and the hotel training needs analysis, training project design and training effect evaluation are optimized. Finally, in order to ensure the hotel training system to run well, This paper starts with the following four aspects: first, to establish a training guidance and supervision group; second, to build a learning-oriented organizational culture within the hotel staff; and third, to strengthen the training work of effective communication. 4th is to gradually improve the career management of employees, and ultimately ensure that the hotel can have a real breakthrough and improvement in the effectiveness and efficiency of staff training. In short, The purpose of this paper is to make the staff training system of Siping and Sanqi Hotel more efficient, hoping that it will optimize and develop its own system. It also provides a reference sample and development model for the two-star hotels in China, and plays a leading role in the development of the hotel industry.
【学位授予单位】：吉林财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F719.2

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