信息不对称条件下的业务流程分析和优化方法的研究

发布时间：2018-01-14 11:09

本文关键词：信息不对称条件下的业务流程分析和优化方法的研究　出处：《复旦大学》2013年硕士论文　论文类型：学位论文

【摘要】：信息不对称理论是经典博弈论中的一个重要理论,自20世纪70年代以来一直是经济学研究中充满生机和活力的领域。由于信息不对称现象的到处存在,因此信息不对称理论的应用范围也非常的广泛。不仅在市场上存在着大量的信息不对称现象,在企业管理中也存在信息不对称现象,正是由于这些信息不对称现象的存在,使得企业运作的效率大打折扣,成本大幅上升,决策准确性下降。随着全球化进程的不断加剧,经营环境的日趋开放,创新格局的同质化进程的逐步加快,企业的经营环境也随之瞬息万变。面对不断变化的市场和经营环境,企业内部存在的信息不对称现象正在成为影响企业竞争力的重要因素。企业组织的扁平化和信息化是改善企业内部信息不对称的有效措施,而企业组织的扁平化和信息化必然要伴随企业内部的业务流程再造(BPR),因此业务流程再造理论也为本文的研究提供了必要的技术手段。本论文研究的目标是通过研究探索一种在企业内部信息不对称条件下充分结合信息技术分析和优化业务流程的方法,用以达到改善企业内部信息不对称现象的目的。本文首先进行了理论方面的简要分析和综述,比较并归纳了常用的业务流程分析和优化的方法：鱼骨图法、工作分析法、标杆法、IDEFO法；其次提出了信息不对称条件下的业务流程分析和优化的方法包括分析步骤和优化原则；最后本文通过在信息不对称条件下对N公司的部分业务流程进行分析和优化,验证了本论文研究方法的可行性,操作性,并分析比较了采用该方法带来的企业综合效益。
[Abstract]:Information asymmetry theory is an important theory in classical game theory and has been a vital and dynamic field in economic research since 1970s. Because of the phenomenon of information asymmetry exists everywhere. Therefore, the application of information asymmetry theory is also very wide. There are not only a large number of information asymmetry phenomenon in the market, but also information asymmetry phenomenon in enterprise management. Because of the existence of these asymmetric information phenomena, the efficiency of enterprise operation is greatly reduced, the cost is greatly increased, and the accuracy of decision is reduced. With the continuous intensification of the globalization process, the increasingly open business environment, the gradual acceleration of the process of homogenization of innovation patterns, the business environment of enterprises is also changing rapidly, facing the ever-changing market and business environment. The phenomenon of information asymmetry in enterprises is becoming an important factor affecting the competitiveness of enterprises. The flatness and informatization of enterprise organization is an effective measure to improve the information asymmetry within enterprises. The flattening and informatization of enterprise organization must be accompanied by BPRR, so the theory of BPR also provides the necessary technical means for the research of this paper. The goal of this paper is to explore a method of analyzing and optimizing business process by combining information technology with information asymmetry in the enterprise. In order to achieve the purpose of improving the information asymmetry within the enterprise. At first, this paper makes a brief analysis and summary of the theory, compares and summarizes the common methods of business process analysis and optimization: fish bone chart, work analysis, benchmarking method and IDEFO method; Secondly, the methods of business process analysis and optimization under the condition of asymmetric information are put forward, including the analysis steps and the optimization principles. Finally, through the analysis and optimization of some business processes of N Company under the condition of asymmetric information, the feasibility and maneuverability of this research method are verified. The comprehensive benefits brought by this method are analyzed and compared.
【学位授予单位】：复旦大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F426.63;F270.7

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