民办高校流程管理体系的构建研究

发布时间：2019-06-12 03:41

【摘要】：随着信息技术的发展和高等教育大众化的到来,我国的高等教育已经从“卖方市场”转变为“买方市场”,内外部环境都在发生着急剧的变化。高等学校传统僵化的管理模式和繁琐的工作流程,已经无法满足现代教育的需要。尤其是自筹资金办学且管理经验不足的民办高校,对提升学生满意度和管理效率的要求更加迫切。因此,本文将在企业管理中发展而来的先进的流程管理思想与高校的管理工作相结合,从流程管理角度探索了一条提高高校管理水平的途径。本文首先介绍了流程管理和流程再造理论(BPR)的基本概念、实施过程、实施方法和国内外研究及应用现状,分析了我国民办高校的管理现状和存在的主要问题、并通过对比高等学校管理体系与企业管理体系的相似性,分析信息技术发展给高校管理工作带来的新契机以及流程再造方法在高等教育领域中的成功经验探讨了民办高校构建流程管理体系的可行性。其次,在流程再造及流程管理理论的指导下,以云南工商学院为实证,介绍了构建民办高校流程管理体系的方法和过程,并结合“毕业生离校流程”的优化这一实例分析了关键流程的选择和优化方法。最后,文章提出了流程的持续改进以及流程管理体系顺利实施的保障措施,即：学校领导重视并直接参与；转变管理理念、构建流程管理文化；加强制度建设,引入IS09000族标准建立文件化的质量管理体系；加强管理团队建设,建设一支“结构合理、队伍稳定、素质高、服务意识强”的高素质教学管理团队：构建完善的教学管理信息平台,建设数字化校园。高等学校流程管理体系的构建尚处在研究和探索阶段,本文在理论与实际分析相结合的基础上,通过研究流程再造及流程管理的相关理论,探索了构建高校流程管理体系的基本方法,从流程管理的角度为提高民办高校的管理水平提供了一些可供参考的新思路。
[Abstract]:With the development of information technology and the arrival of the popularization of higher education, the higher education in our country has changed from "seller's market" to "buyer's market", and the internal and external environment is changing dramatically. The traditional rigid management mode and tedious work flow in colleges and universities can not meet the needs of modern education. Especially, private colleges and universities with self-financing and lack of management experience are more urgent to improve student satisfaction and management efficiency. Therefore, this paper combines the advanced process management thought developed in enterprise management with the management work of colleges and universities, and explores a way to improve the management level of colleges and universities from the point of view of process management. This paper first introduces the basic concept, implementation process, implementation method and research and application status of process management and process reengineering theory (BPR) at home and abroad, analyzes the present situation and main problems of management in private colleges and universities in China, and compares the similarity between the management system of colleges and universities and the management system of enterprises. This paper analyzes the new opportunities brought by the development of information technology to the management of colleges and universities and the successful experience of process reengineering methods in the field of higher education, and probes into the feasibility of constructing the process management system in private colleges and universities. Secondly, under the guidance of process reengineering and process management theory, taking Yunnan Institute of Industry and Commerce as an empirical example, this paper introduces the methods and processes of constructing the process management system of private colleges and universities, and analyzes the selection and optimization methods of key processes with the example of "graduate departure process". Finally, the paper puts forward the continuous improvement of the process and the guarantee measures for the smooth implementation of the process management system, that is, the school leaders attach importance to and participate directly; change the management concept and construct the process management culture; strengthen the system construction, introduce IS09000 family standards to establish the documented quality management system; Strengthen the construction of management team, build a "reasonable structure, stable team, high quality, strong service consciousness" high quality teaching management team: to build a perfect teaching management information platform, to build a digital campus. The construction of process management system in colleges and universities is still in the stage of research and exploration. Based on the combination of theory and practical analysis, this paper explores the basic methods of constructing process management system in colleges and universities by studying the related theories of process reengineering and process management, and provides some new ideas for improving the management level of private colleges and universities from the point of view of process management.
【学位授予单位】：昆明理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：G647

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