员工帮助计划EAP在天津A企业的应用研究

发布时间：2018-04-17 12:53

本文选题：员工帮助计划 + 工作压力　；参考：《天津大学》2014年硕士论文

【摘要】：随着经济全球化的发展，社会竞争日益激烈，人们所面临的各方面的压力也越来越大。过度、持续的压力增加了员工的心理负担，如果压力不能及时释放，久而久之，便会导致严重的心理问题，致使员工对企业的忠诚度和满意度下降，严重影响员工的身心健康，同时也降低了组织绩效。员工帮助计划（Employee Assistance Programs）作为现代人力资源管理的重要手段已经在西方国家的企业中得到了广泛的应用。实践证明，EAP逐渐成为帮助员工解决心理健康问题、改善员工关系、提升组织绩效、降低企业管理风险的有效方法。近年来。EAP也逐渐被国内的专家学者所关注，并应用于企业管理中。整理文献资料发现，目前国内外对于EAP应用于房地产经纪行业的研究少之有少，而我国房地产经纪行业的发展现状以及从业人员面临的巨大压力都要求我们更多关注房地产经纪行业。因此，本文从我国的实际情况出发，以天津A房地产经纪公司为研究对象，通过实地访谈调研，结合调查问卷设计理论，从实践的角度设计了EAP需求调查问卷，采用分层随机抽样的方法，发放问卷，并收回有效问卷问卷90份。运用SPSS对问卷的信度和效度进行检验，将员工对EAP服务的需求情况进行整理分析，得到员工对身心保健、工作项目需求迫切的结论，，同时提出了企业分层次满足员工需求的要求。在此基础上，本文为天津A公司设计了一套实施EAP服务项目的具体方案。通过做好更新企业管理者的管理理念，获取企业管理层的支持等相应的准备工作，采取需求分析、培育EAP理念、实施教育与培训、提供心理咨询、进行效果评估等步骤推动天津A公司EAP服务项目的实施。
[Abstract]:With the development of economic globalization, social competition is becoming more and more fierce.Excessive, continuous pressure increases the psychological burden of employees. If the pressure is not released in time, it will lead to serious psychological problems over time, resulting in a decrease in employee loyalty and satisfaction to the enterprise, which seriously affects the physical and mental health of employees.It also reduces organizational performance.Employee Assistance programs, as an important means of modern human resource management, have been widely used in western enterprises.Practice has proved that EAP has gradually become an effective method to help employees solve mental health problems, improve employee relations, improve organizational performance and reduce the risk of enterprise management.In recent years, EAP has been gradually concerned by domestic experts and scholars, and applied to business management.According to the literature, there are few researches on the application of EAP in real estate brokerage industry at home and abroad.However, the development of real estate brokerage industry in China and the great pressure faced by employees require us to pay more attention to the real estate brokerage industry.Therefore, based on the actual situation of our country, taking Tianjin A Real Estate Brokerage Company as the research object, through field interview and investigation, combined with the questionnaire design theory, this paper designs the EAP demand questionnaire from the perspective of practice.A stratified random sampling method was used to distribute the questionnaires and 90 valid questionnaires were collected.The reliability and validity of the questionnaire were tested by SPSS, and the demand for EAP service was analyzed, and the conclusion was drawn that there was an urgent need for physical and mental health care and work items.At the same time, it puts forward the requirements of meeting the needs of employees in different levels.On this basis, this paper designed a set of implementation of EAP service project for Tianjin A Company.Through updating the management idea of the enterprise manager, obtaining the support of the enterprise management and other corresponding preparatory work, adopting the demand analysis, cultivating the idea of EAP, carrying out education and training, providing psychological consultation, etc.To evaluate the effect and other steps to promote the implementation of Tianjin A EAP service project.
【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92

【参考文献】