ASP模式下关键业务应用服务外包中的激励契约研究

发布时间：2018-04-22 05:02

本文选题：关键业务应用服务 + 外包　；参考：《科研管理》2012年11期

【摘要】：采用ASP模式下的关键业务应用服务,ASP客户能够优化业务流程,改善运营绩效,然而ASP提供商的能力不足和道德风险也会给ASP客户的业务运营带来风险。针对ASP提供商的能力构建和激励问题,通过建立多任务委托代理模型,对三种不同能力构建模式的ASP提供商在提供关键业务应用服务过程中需要执行系统运营服务和业务咨询服务两项任务的激励契约进行分析。研究表明:对ASP提供商在两个维度上的任务进行激励时,对三种能力构建模式的ASP提供商将分别产生不同的激励效果,并最终对ASP客户的业务运营绩效带来影响;ASP提供商应该根据自身已经具备的资源和能力选择合适的能力构建模式进入关键业务应用服务市场;ASP客户应根据市场情况选择胜任的ASP提供商并设计相应的激励契约对ASP提供商进行激励。
[Abstract]:The key business application service under the ASP mode can optimize the business process and improve the operation performance. However, the lack of ASP provider's ability and moral hazard will also bring risks to the business operation of ASP customers. Aiming at the ability construction and incentive problem of ASP providers, a multi-task principal-agent model is established. This paper analyzes three kinds of incentive contracts in which ASP providers with different capability building models need to perform two tasks: system operation service and business consulting service in the process of providing critical business application services. The results show that when ASP providers are motivated by tasks in two dimensions, different incentive effects will be obtained for ASP providers with three capability building patterns. Finally, it will affect the business operation performance of ASP customers. According to the resources and capabilities that they already have, the ASP providers should choose the appropriate capability construction model to enter the critical business application service market. Select the competent ASP provider and design the incentive contract to motivate the ASP provider.
【作者单位】：重庆大学经济与工商管理学院;重庆大学现代物流重庆市重点实验室;
【基金】：国家自然科学基金资助项目(70871128):基于机制设计理论的供应链企业间知识交易模型及市场机制研究
【分类号】：F719;F224

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