酒店行业人力资源低成本激励方式研究

发布时间：2018-05-10 09:10

本文选题：酒店行业 + 人力资源　；参考：《东北师范大学》2012年硕士论文

【摘要】：本文的研究目的是为酒店业人力资源提供一些具有操作性的低成本激励员工的方法,从而降低酒店员工的流失率、提高酒店员工工作绩效,为中国酒店业的发展贡献自己的微薄之力。本论文的研究方法有两个：第一,调查研究。本人调查了五家星级酒店对员工的激励情况,这五家酒店分别是：澳门永利度假村(五星级)、北京凯宾斯基饭店(五星级)、大连凯宾斯基饭店(五星级)、大连嘉信国际酒店(四星级)、大连豪景酒店(三星级)。第二,本文运用了三个理论模型,分别是：需要层次论、动机—目标激励模式、权衡激励模式。本论文的结论：酒店行业隶属于第三产业,是社会服务业最大的组成部分,它具有劳动力较为密集、消费品原材料使用较为频繁等多种特点。现在是一个通胀时代,酒店行业的这些特点导致在酒店面对通货膨胀时显得尤为乏力。通胀情况下消费品原材料在不断上涨,从业人员的工资也在不断上涨,酒店的经营成本正不断挺高,压力巨大。所以,在酒店经营成本的压力越来越大的今天,要想通过再度大幅提高员工工资这一途径来解决酒店业员工流动率高等问题是不可取的,因此必须采取其他不耗费过多财力的方法来激励员工、留住员工、降低员工流动率。从经典的激励理论出发,创造良好的环境、氛围、岗位、工作任务来激发员工的潜在能力,为饭店的生存和发展服务。给员工以创造和发展的空间,形成饭店和员工共同的价值观和共同愿望,使大家能在各自岗位上充分发挥自己的聪明才智,又互相配合和协调,形成企业的团队精神。寻求各种低成本的激励方法来激励员工、留住人才是一个不错的方法,可以得到事半功倍的管理效果。
[Abstract]:The purpose of this paper is to provide some operable low-cost incentive methods for hotel industry human resources, so as to reduce the wastage rate of hotel staff and improve the performance of hotel staff. For the development of China's hotel industry to contribute their own modest contribution. There are two research methods in this paper: first, investigation and research. I have investigated the incentive of five star hotels to the staff, The five hotels are: Macau Wynn Resort (five-star hotel), Beijing Kempinsky Hotel (five-star hotel), Dalian Jiaxin International Hotel (four-star hotel), Dalian LuxeView Hotel (three-star hotel). Secondly, this paper uses three theoretical models: hierarchy of needs, motivation-goal incentive model, and tradeoff incentive model. The conclusion of this paper: hotel industry belongs to the tertiary industry, which is the largest component of social service industry. It has many characteristics such as more intensive labor force, more frequent use of raw materials for consumer goods, and so on. This is an era of inflation, and these characteristics of the hotel industry make it particularly weak in the face of inflation. Inflation in consumer goods raw materials are rising, employees' wages are rising, hotel operating costs are rising, pressure is enormous. Therefore, at a time when the pressure on hotel operating costs is increasing, it is not advisable to solve the problem of high turnover rate of staff in the hotel industry through another substantial increase in staff wages. Therefore, it is necessary to take other methods that do not cost too much money to motivate employees, retain them, and reduce employee turnover. Based on the classical motivation theory, we create a good environment, atmosphere, position and task to stimulate the potential ability of the staff and serve for the survival and development of the hotel. To create and develop the space for the staff to form the common values and common aspirations of the hotel and the staff, so that everyone can give full play to their own intelligence in their respective positions, and coordinate and coordinate with each other, forming the team spirit of the enterprise. It is a good way to find all kinds of low cost incentive methods to motivate employees and retain talents, which can achieve twice the result with half the effort.
【学位授予单位】：东北师范大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F719

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